About ByteSpeed

BYTESPEED’S INDUSTRY LEADING WARRANTIES

ByteSpeed’s industry leading warranties take the risk out of computer purchases and make your investment more affordable. ByteSpeed understands that your computer equipment is vital to the success of your organization, and that is why we provide top-notch support throughout the entire life of your ByteSpeed branded equipment with expertise from our dedicated in-house support team to resolve issues quickly to minimize downtime.  

ByteSpeed is committed to honoring and maintaining our warranty. Our account managers and support team work closely with you to quickly resolve any warranty issues.

SERVERS AND DESKTOPS

ByteSpeed servers and desktops have a 5-year warranty*. Gravity Gaming by ByteSpeed esports desktops have a 2-year warranty (upgrades are available). NOTE: Some high-end custom builds might not follow this guideline. Please reference your invoice or contact ByteSpeed support.

LAPTOPS

ByteSpeed laptops have a standard 3-year/2-year/or 1-year warranty (depending on model), plus a 1-year warranty on the laptop battery.

WHAT IS COVERED UNDER WARRANTY?

• Defects in materials and workmanship
• Standard manufacturer’s warranty applies to non-ByteSpeed branded hardware (EX: Lenovo or ASUS laptops, Ruckus APs, Juniper switches, Cradlepoint routers, Spectrum laptop carts, etc.)
• Normal hardware failure

WHAT IS NOT COVERED UNDER WARRANTY?

• Vandalism and intentional damage
• Theft or loss
• Improper use that is not in accordance with proper care of equipment (spills, drops, etc.)
• Acts of nature
• Accidental damage

HOW TO REPORT A PROBLEM:

• Using the ByteSpeed Serial number on the back of the machine is the easiest and most efficient way for our tech support team to track replacements, parts, or warranty issues (it will look like 20xx-xx-xxxx).
• Any problems occurring in the first 30 days of use can be reported as DOA. ByteSpeed will immediately fix or replace all DOA machines.
• Technicians can use ByteSpeed’s online customer support system to submit repair issues, track repair issues, manage their inventory, look up the configuration of a ByteSpeed computer, and more. For a login to the support portal, contact helpdesk@bytespeed.com or your sales rep.

BYTESPEED HELP DESK

Please report any issues to ensure all ByteSpeed products are working properly. Contact ByteSpeed Support Mon-Fri 8am-5pm CST: 888.658.0715 or helpdesk@bytespeed.com.

SHIPPING WARRANTY PARTS

• ByteSpeed guarantees all warranty issues are handled in a timely manner. Most warranty parts will ship the same day. Accelerated shipping is also an available option for crucial situations.
• All ByteSpeed warranty parts will ship with pre-paid return labels for the bad part to return to ByteSpeed, with the exception of Chromebooks (customers who purchase Chromebooks are responsible for repair shipping, even if the system is under warranty).
• ByteSpeed offers a custom parts closet option with quantity orders. The parts closet is in essence an extension of ByteSpeed’s inventory on your site, it is only to be used for maintaining and repairing ByteSpeed computers. As parts are used from the parts closet, customers need to follow the standard RMA process to replenish new parts for their parts closet. This helps eliminate down time and makes warranty requests much easier for both ByteSpeed and our customers.

Thank you for choosing ByteSpeed for your technology needs. We strive to provide you with top-quality products and services. To ensure a smooth process for returning defective machines or parts, please review the following shipping liability waiver.

Responsibility for Secure Return and Packaging:

Clients are responsible for returning defective machines or parts in a secure manner. It is crucial to package the items in a way that minimizes the risk of damage during shipping. Proper packaging includes using appropriate materials and padding to safeguard the product against potential transit-related issues.

Charge for Missing or Damaged Parts

Clients acknowledge that a charge may be applied if returned parts are not received or if they come back damaged due to inadequate packaging. ByteSpeed reserves the right to assess a fee for missing components or damage incurred during the return shipping process.

Guidelines for Secure Packaging

To help ensure the safe return of defective machines or parts, please adhere to the following guidelines:

1. Use Original Packaging if Available: If possible, use the original packaging in which the product or replacement part was shipped to you. This packaging is designed to provide optimal protection.
2. Securely Seal All Boxes: Ensure that all boxes are securely sealed with strong packaging tape to prevent accidental openings during transit.
3. Use Adequate Padding: Use sufficient padding materials, such as bubble wrap or foam, to protect the product from impact and vibration during shipping.

Liability Waiver Agreement

By returning defective machines or parts to ByteSpeed, customers agree to the terms outlined in this shipping liability waiver. ByteSpeed is not responsible for any damage that occurs during the return shipping process if the items are not properly packaged. Clients understand and accept that charges may be applied for missing or damaged parts.

Contact Information

For questions or concerns regarding the return process, please contact our customer support team at helpdesk@bytespeed.com or 877-553-0777.

At ByteSpeed, we want you to know that your satisfaction and efficiency is a priority for us. To ensure a smooth delivery process and promptly address any concerns, please keep the following in mind when receiving your shipment:

Immediate Reporting of Damage:

• Report any damage or potential issues immediately to the delivery driver.
• Keep in mind that UPS and FedEx require a swift claims reporting process, so timely communication is crucial.

Exercise Caution and Selective Acceptance:

• Exercise caution and only sign for items that are in perfect condition.
• You have the option to refuse delivery of individual boxes or the entire pallet if necessary.
• Refusing damaged items simplifies the claims process.

Verification of Shipment:

• Count the boxes in your shipment and ensure the count matches the green fluorescent stickers on each pallet.
• If any discrepancies are found, document them and report them immediately.

Testing and Reporting:

• Power on and test all equipment as soon as possible.
• Report any issues promptly to take advantage of our 30-day Dead On Arrival (DOA) policy.

FREE SHIPPING MEANS MORE VALUE FOR YOU!

ByteSpeed is committed to giving you the most value for your money. That’s why we offer reliable FREE shipping on purchases, RMAs, and warranty items (with the exception of Chromebooks).* And unlike many of our competitors, no minimum purchase is required. Free shipping is just another reason to look to ByteSpeed for all your computing needs!

*Chromebooks have free shipping on purchases, but customers must pay shipping on all repairs, even if under warranty.

NO MINIMUM PURCHASE

Purchase 1 or 5,000+ products.

ALL PRODUCTS QUALIFY

Even oversized products such as servers and laptop carts.

TRACK YOUR SHIPMENTS

Customers will receive an automated email with shipment information and tracking number. The ByteSpeed Vector Support Portal also enables customers to track UPS and FedEx shipments for RMAs, repairs, etc.

FREE SHIPPING DETAILS:

• Free Shipping offer is available in the contiguous United States only. Orders shipped to Alaska, Hawaii or international addresses do not qualify for free shipping.
• All ByteSpeed warranty items will ship with pre-paid return labels for the part that needs replacement (*with the exception of Chromebooks – see below). It is important to use this label so ByteSpeed can properly execute warranty requests. Most warranty items will ship the same day.
• Expedited Shipping is available. Please contact your sales rep for custom quotes for expedited or custom shipping requests.
• Free Shipping offer is NOT valid on items that are not covered under warranty.
• Free shipping includes offloading products at delivery dock or front door.  Lift gate service for palletized freight shipments is also included (if customer doesn’t have a loading dock). Inside Delivery Service is NOT included (delivery past the front door).
• *Important Chromebook exception: Chromebooks qualify for free shipping on purchases, but customers must pay shipping on all repairs, even if the Chromebook is under warranty.