Warranty

Servers and Desktops

ByteSpeed provides a standard 5-year warranty on all servers and desktops, as opposed to the 3-year warranty offered by many of our competitors.

Laptops

Our laptops have a standard 3-year warranty and 1 year on the laptop battery.

What IS Covered Under Warranty?

Defects in materials and workmanship, standard manufacturer's warranty applies to non-ByteSpeed branded hardware

What is NOT Covered Under Warranty?

Vandalism, normal wear and tear, software that includes the operating system and third party software added after purchase, improper use that is not in accordance with product instructions, and acts of nature

How to Report a Problem:

  • Use the ByteSpeed Serial number on the back of the machine as the easiest and most efficient way for our tech support team to track replacements, parts, or warranty issues.
  • Any problems occurring in the first 30 days of use can be reported as DOA. ByteSpeed will immediately fix or replace all DOA machines.
  • Technicians can use ByteSpeed’s online customer support system to submit repair issues, track repair issues, manage their inventory, look up the configuration of a ByteSpeed computer, and more.

ByteSpeed Help Desk

Please report any issues to ensure all Bytespeed products are working properly. Contact ByteSpeed Support Mon-Fri 8am-5pm CST: 888.658.0715 or helpdesk@bytespeed.com.

Shipping Warranty Parts

  • ByteSpeed guarantees all warranty issues are handled in a timely manner. Most warranty parts will ship the same day. Accelerated shipping is also an available option for crucial situations.
  • All ByteSpeed warranty parts will ship with pre-paid return labels for the part that needs replacement. It is important to use this label so ByteSpeed can properly execute warranty requests.
  • ByteSpeed offers a parts closet option that provides immediate replacement of any system, leaving no user without a computer. As parts are used from the parts closet, customers can request new parts to replenish the parts closet. This helps eliminate down time and makes warranty requests much easier for both ByteSpeed and our customers.