Warranty

Servers and Desktops

ByteSpeed provides a standard 5-year warranty on all servers and desktops, as opposed to the 3-year warranty offered by many of our competitors.

Laptops

Our laptops have a standard 3-year warranty and 1 year on the laptop battery.

Customer Support and On-Site Parts Closet

ByteSpeed offers a parts closet option on quantity orders to handle any immediate warranty issues. Our account managers and support team work closely with our customers to quickly resolve any warranty issues. Customers can call, e-mail or submit a request for a replacement part through our on-line portal. Customers can create helpdesk tickets, look up previous RMA's, look up the configuration of a ByteSpeed computer, check tracking information on RMA parts and more. Our technicians can also remote into your computers via the internet to diagnose problems. In a majority of cases, our techs or our customer's techs can resolve the issue, whether it be a software, operating system, or a hardware failure.