Lenovo Warranty Upgrades
Warranty Upgrades – Warranty upgrades enable customers to vary response time and level of service to match critical support needs. Standard Warranty upgrades can be purchased at the time of the hardware purchase or within the term of initial base warranty coverage.Premier Support and EDU Premium Care are recommended warranty upgrades – See separate battle cards for info.
International Warranty Service (IWS): IWS enables customers who travel with or relocate any IWS-eligible Lenovo machine type to receive warranty service in any country where their machine type is announced and sold and supported by Lenovo or a Lenovo authorized Service Provider. Service delivery method and speed can vary by country.
International Warranty Upgrade: Can be purchased in addition to one or more applicable services (ADP, Sealed Battery Warranty &/or KYD) to extend coverage outside the users home country.
Service | Description |
| Mail-in Service | Parts and labor repair coverage where the customer is responsible for shipping (including packaging) or delivery to an authorized warranty provider or repair center. |
| DepotService | Sometimesreferred to as courier, it provides parts and labor repair coverage where shipping (including packaging) or delivery to the repair center is paid for byLenovo. |
| Onsite Service | Parts and labor repair coverage where labor is provided onsite at the customer’s place of business or home. If Lenovo determines the problem cannot be resolved over the telephone or with a CRU part, a technician will be dispatched to arrive onsite. |
| TechInstall CRU | With base warranty, installation of a self-service Customer Replaceable Unit (CRU) is the customer’s responsibility, however with Technician-Installed CRU Service, Lenovo‘s onsite technician will install all needed CRUs. |
| PremierSupport | See PremierSupport battle card for more information. |
| PremiumCare | See below for additional details |
Lenovo 3-Year PremiumCare EDU Support Onsite, Next Business Day includes:
- Advanced-level technicians with extensive knowledge and experience
- Available through dedicated phone, chat, or email 24x7x365
- Ideal for schools. Handle service cases how they want, when they want.
- Ideal for “take home” students. Get tech support at night, on weekends.
- Technicians provide support for hardware and software.
- Education Premium Care includes Service Delivery.
- Choose between Onsite or Depot Delivery
- Education Premium Care includes service case creation options
- Individual cases by phone, chat, or email
- Batch cases through the Lenovo Batch Eticket Tool