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ByteSpeed Warranty

We stand behind all of our products, guaranteed! ByteSpeed is committed to honoring and maintaining our warranty. Our account managers and support team work closely with you to quickly resolve any warranty issues. Please report any issues to ensure all ByteSpeed products are working properly.

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5 Year Warranty

Desktops, NUCs, Workstations, Servers, Esports Desktops

3-year / 2-year / 1-year Warranty

Partner laptop warranties vary by model and manufacturer.

Monitor and peripheral warranties vary by manufacturer. Some have a 3-year advance replacement program through ByteSpeed, and others under standard manufacturer warranties. Stocked base models have their warranty managed directly through our team.

What is covered under warranty?

  • Defects in materials and workmanship
  • Normal hardware failure

What is NOT covered under warranty?

  • Vandalism and intentional damage
  • Theft or loss
  • Improper use that is not from proper care (spills, drops, etc.).
  • Acts of nature
  • Accidental damage

Reporting a Problem

Please report any issues to ensure all ByteSpeed products are working properly.

  • Contact ByteSpeed via phone, email, live chat, website form, or online ticket system (Vector Support Portal).
  • Please use the ByteSpeed Serial number on the back of the machine to track replacements, parts, or warranty issues (Example: 20XX-XX-XXXX).
  • Any problems occurring in the first 30 days of use can be reported as DOA. ByteSpeed will immediately fix or replace all DOA machines.
  • Technicians can use ByteSpeed’s online customer support system to submit repair issues, track repair issues, manage their inventory, look up PC configurations, and more. To request a support portal login, contact: helpdesk@bytespeed.com

Shipping Warranty Parts

  • ByteSpeed guarantees all warranty issues are handled in a timely manner. Most warranty parts will ship the same day. Accelerated shipping is also an available option when needed for crucial situations.
  • For ByteSpeed branded hardware, all warranty parts will ship with pre-paid return labels for the bad part to return to Bytespeed.
  • For NON-ByteSpeed hardware (EX: Lenovo Chromebooks), warranty shipping coverage depends on the manufacturer.
  • ByteSpeed offers a custom parts closet option with quantity orders. The parts closet is an extension of ByteSpeed’s inventory, and is only to be used for maintaining and repairing ByteSpeed computers. As parts are used from the parts closet, customers need to follow the standard RMA process to replenish new parts for their parts closet. This helps eliminate down time and makes warranty requests easier for both ByteSpeed and our customers.

BYTESPEED WARRANTY & SUPPORT POLICY

ByteSpeed stands behind the products and solutions we provide. We are committed to delivering responsive, knowledgeable support and helping customers quickly identify and resolve hardware-related issues.

ByteSpeed provides complimentary warranty support for eligible equipment purchased through us. Warranty support is focused on diagnosing hardware-related issues, coordinating warranty service, and restoring covered equipment to proper operation.

While we are happy to assist with troubleshooting and warranty-related issues, certain services require engineering, consulting, or project resources beyond the scope of product warranty coverage. These services are billed separately because they involve dedicated technician and engineering time. Charging appropriately for these services enables us to invest in our support staff, maintain technical expertise, and provide timely assistance when our customers need it most.

Included Warranty Support

For ByteSpeed-provided equipment under warranty, the
following services are generally included at no charge:

  • Hardware troubleshooting and diagnostics
  • Warranty claim coordination
  • Warranty replacement parts when covered under the applicable warranty
  • Labor associated with replacing warranty-covered components in ByteSpeed-built systems
  • Firmware updates
  • Remote troubleshooting to determine whether a hardware failure exists
  • Shipping of warranty replacement parts when covered by ByteSpeed
  • Initial troubleshooting necessary to isolate an issue involving third-party equipment affecting a ByteSpeed-provided solution

ByteSpeed support technicians may perform troubleshooting
beyond the initial diagnosis when necessary to identify the root cause of a hardware issue. Warranty support is provided during normal business hours.

Equipment Outside of Warranty

Even after a warranty expires, ByteSpeed will typically
assist with initial troubleshooting at no charge to help
determine the nature of a hardware issue.

Once troubleshooting identifies the need for repair, replacement, remote remediation, onsite service, or other corrective work, applicable labor and parts charges will apply.

Project Support

For servers, storage, wireless, networking, security, and
infrastructure projects, support related to installation
and implementation is included until the project is completed
and formally accepted by the customer.

A project is considered complete when the customer has signed off on the project.*

After customer sign-off, future changes, modifications, engineering work, optimization, or support requests are generally considered professional services and are billable.

Billable Services

Services outside the scope of hardware warranty support
are considered professional services and are billable.  This includes software, operating system, application, driver, and system recovery issues; virtualization and server platform support such as VMware, Hyper-V, Proxmox, virtual machine troubleshooting, hypervisor migrations, virtualization changes, and backup reconfiguration; as well as network-related services including switch, firewall, wireless, VLAN, routing, and security
configuration changes, network optimization, wireless
tuning or redesign, and troubleshooting that is determined
to be configuration-related rather than hardware-related.

In addition, consulting, engineering, performance tuning, system optimization, configuration restoration, reconfiguration of servers, SANs, switches, firewalls, or wireless infrastructure, equipment relocations, onsite services, installation labor, and support for third-party equipment are billable. Any remote or onsite support required after project completion and customer sign-off, unless related to a covered hardware warranty issue, is considered billable time and materials work. 

This includes requests to modify, enhance, optimize, or restore a system after the original project has been completed and accepted by the customer.

Configuration & Engineering Services

  • Recreating or restoring configurations after project completion
  • Recreating configurations changed by customer personnel
  • System tuning and optimization
  • Design and architecture services

Installation & Relocation

  • Hardware deployment services
  • Onsite installation
  • Equipment relocation
  • Cabling services

Third-Party Equipment

  • Troubleshooting, configuration, or support of equipment not purchased through ByteSpeed
  • Coordination with third-party vendors beyond basic diagnostic efforts

Consulting & Audits

ByteSpeed is happy to provide guidance during the planning and quoting process.

Examples of services generally provided at no charge include:

  • Pre-sales discussions
  • Solution design associated with a proposed ByteSpeed project
  • Project-related assessments necessary to provide a quote

Examples of billable consulting include:

  • Detailed system audits
  • Health assessments
  • Network reviews
  • Infrastructure reviews
  • Security assessments
  • Audits intended to produce recommendations or remediation plans independent of a ByteSpeeddelivered project

Before Changes Apply

If a requested service falls outside the scope of warranty support, ByteSpeed will communicate the expected charges and obtain approval before billable services begin.

Important Clarification

Purchasing equipment from ByteSpeed includes warranty
support for covered hardware. It does not include unlimited ongoing engineering, consulting, configuration, administration, or managed services support. 

Our goal is to provide exceptional support while ensuring our engineering and support resources remain available, responsive, and sustainable for all customers.

*If a project sign off has been sent with no response after two weeks and multiple attempts to follow up, the project is considered closed.

Contact Our Tech Support team

If you have a support issue, just make us aware of it, and we’ll take care of it!

Support Issue Form

  • This field is for validation purposes and should be left unchanged.
  • Please provide if available
  • EX: 2009-01-1234

OUR TECHNICIANS ARE READY

Our technicians are available Monday – Friday from 8 a.m. to 5 p.m. CST and ready to answer your questions within 2-4 rings on our toll free number. ByteSpeed employs knowledgeable, English speaking technicians from right here in our Moorhead, MN office. Contact us via the phone number, email, fax or contact form below.

ONLINE SUPPORT COMMUNITY

Through our support documents, download center, and website you can submit your questions and comments publicly or privately and find the software/driver downloads needed to get your system up and running quickly.

SCHEDULE

Monday – Friday, 8:00AM to 5:00PM CST
Support email address: helpdesk@bytespeed.com

PHONE AND FAX NUMBERS

Toll Free: 877-553-0777
Local: 218-227-0445
Fax: 218-227-0498

MAILING ADDRESS

3131 24th Ave S., Moorhead, MN 56560

Thank you for choosing ByteSpeed for your technology needs. We strive to provide you with top-quality products and services. To ensure a smooth process for returning defective machines or parts, please review the following shipping liability waiver.

Responsibility for Secure Return and Packaging:

Clients are responsible for returning defective machines or parts in a secure manner. It is crucial to package the items in a way that minimizes the risk of damage during shipping. Proper packaging includes using appropriate materials and padding to safeguard the product against potential transit-related issues.

Charge for Missing or Damaged Parts

Clients acknowledge that a charge may be applied if returned parts are not received or if they come back damaged due to inadequate packaging. ByteSpeed reserves the right to assess a fee for missing components or damage incurred during the return shipping process.

Guidelines for Secure Packaging

To help ensure the safe return of defective machines or parts, please adhere to the following guidelines:

  1. Use Original Packaging if Available: If possible, use the original packaging in which the product or replacement part was shipped to you. This packaging is designed to provide optimal protection.
  2. Securely Seal All Boxes: Ensure that all boxes are securely sealed with strong packaging tape to prevent accidental openings during transit.
  3. Use Adequate Padding: Use sufficient padding materials, such as bubble wrap or foam, to protect the product from impact and vibration during shipping.
Liability Waiver Agreement

By returning defective machines or parts to ByteSpeed, customers agree to the terms outlined in this shipping liability waiver. ByteSpeed is not responsible for any damage that occurs during the return shipping process if the items are not properly packaged. Clients understand and accept that charges may be applied for missing or damaged parts.

Contact Information

For questions or concerns regarding the return process, please contact our customer support team at helpdesk@bytespeed.com or 877-553-0777.

ByteSpeed: Your Complete IT Resource

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ByteSpeed has been a leading IT solutions resource since 1999. We provide customized computer hardware, enterprise networking solutions, and professional IT services nationwide.

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Email

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Address

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About Us
ByteSpeed has been a leading IT solutions resource since 1999. We provic nized computer hardware, enterprise networking solutions, and professional IT services nationwide.

ByteSpeed: Your Complete IT Resource

3131 24th Ave S., Moorhead, MN 56560

Phone: (877) 553-0777
Email: sales@bytespeed.com

Copyright © 2024 ByteSpeed, All rights reserved.