SUPPORT
DO YOU HAVE A SUPPORT ISSUE? JUST MAKE US AWARE OF IT AND WE’LL TAKE CARE OF IT!
OUR TECHNICIANS ARE READY
Our technicians are available Monday – Friday from 8 a.m. to 5 p.m. CST and ready to answer your questions within 2-4 rings on our toll free number. ByteSpeed employs knowledgeable, English speaking technicians from right here in our Moorhead, MN office. Contact us via the phone number, email, fax or contact form below.
ONLINE SUPPORT COMMUNITY
Through our support documents, download center, and website you can submit your questions and comments publicly or privately and find the software/driver downloads needed to get your system up and running quickly.
SCHEDULE:
Monday – Friday, 8:00AM to 5:00PM CST
Support email address: helpdesk@bytespeed.com
PHONE AND FAX NUMBERS:
Toll Free: 877-553-0777
Local: 218-227-0445
Fax: 218-227-0498
MAILING ADDRESS:
3131 24th Ave S., Moorhead, MN 56560
Shipping Liability Waiver
Thank you for choosing ByteSpeed for your technology needs. We strive to provide you with top-quality products and services. To ensure a smooth process for returning defective machines or parts, please review the following shipping liability waiver.
Responsibility for Secure Return and Packaging:
Clients are responsible for returning defective machines or parts in a secure manner. It is crucial to package the items in a way that minimizes the risk of damage during shipping. Proper packaging includes using appropriate materials and padding to safeguard the product against potential transit-related issues.
Charge for Missing or Damaged Parts
Clients acknowledge that a charge may be applied if returned parts are not received or if they come back damaged due to inadequate packaging. ByteSpeed reserves the right to assess a fee for missing components or damage incurred during the return shipping process.
Guidelines for Secure Packaging
To help ensure the safe return of defective machines or parts, please adhere to the following guidelines:
- Use Original Packaging if Available: If possible, use the original packaging in which the product or replacement part was shipped to you. This packaging is designed to provide optimal protection.
- Securely Seal All Boxes: Ensure that all boxes are securely sealed with strong packaging tape to prevent accidental openings during transit.
- Use Adequate Padding: Use sufficient padding materials, such as bubble wrap or foam, to protect the product from impact and vibration during shipping.
Liability Waiver Agreement
By returning defective machines or parts to ByteSpeed, customers agree to the terms outlined in this shipping liability waiver. ByteSpeed is not responsible for any damage that occurs during the return shipping process if the items are not properly packaged. Clients understand and accept that charges may be applied for missing or damaged parts.
Contact Information
For questions or concerns regarding the return process, please contact our customer support team at helpdesk@bytespeed.com or 877-553-0777.