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General Information
New Microsoft License
ByteSpeed Windows 11 Supported Models
How to Create a USB Flash Drive to Install Windows
How to Bring Up Windows Advance Options
How to Overwrite the Chipset Drivers
Computer Is Not Showing 4GB of RAM Within Windows
Reinstallation of Office 2010 OEM
Office 2010 Activation issues
Hardware Testing Software
Installing Office 2019/21 with the ODT
Asus Monitor Auto Adjust
Customer Image Flash Drive Creation (dual partition)
Cloud Services
AppStream Navigation Bar
Navigation Bar When using AppStream, a toolbar with navigation icons will be displayed between the browser header and the application. Navigation Bar Icons Launch App - AppStream allows multiple applications to run at the same time. Available applications are...
AWS & Gsuite authentication integration
Google SAML App Creation Step 1: Create a SAML 2.0 application in the G Suite management console Log in into your G Suite admin console using your admin account and choose Apps, Web and mobile Apps, Add app, then Add custom SAML app Provide a name for your SAML 2.0...
BIOS/FIRMWARE
OPS POST Error
If you are experiencing the POST error below on your OPS 8/11 device please change the following BIOS setting. Suppress Alert Messages at Boot – Enabled Press “F2” to get into system BIOS Navigate to “Boot” tab Navigate to "Boot Display Configuration" Change setting...
NUC BIOS Remote/Silent Update
Runs the Express BIOS update from a batch file without the need for user intervention. This is useful for remote BIOS updates when user interaction is not desired. Download the Express BIOS update file (.EB.msi) for your Intel NUC. Example: Download and install any...
NUC BIOS Recovery by Security Jumper
BIOS recovery using the BIOS security jumper will clear Trusted Platform Module (TPM) keys, Intel® Platform Trust Technology (Intel® PTT) keys, and High-bandwidth Digital Content Protection (HDCP) keys. These keys won’t be restored after the BIOS recovery. In the...
NUC BIOS Recovery by Power Button Menu
In the unlikely event that a BIOS update is interrupted, it’s possible the BIOS may be left in an unusable state. Please follow the instructions and/or watch the video below. WARNING: This process is intended to be performed by a trained technician. Download the...
NUC BIOS – UEFI Shell Update
The UEFI Flash BIOS update utility allows you to update the BIOS from the EFI Shell. Download the UEFI Flash BIOS Update file (*.UEFI.zip). Example: Double-click the *.UEFI.zip to extract its files. Copy UefiFlash.efi and the .bio file to the bootable USB device....
NUC BIOS – iFlash Update
The iFlash BIOS update utility allows you to update the BIOS from the command prompt of a bootable USB device. Create a Bootable USB Device Refer to any of the following websites for tips on creating bootable USB devices. Intel is unable to assist with the...
NUC BIOS – Power Button Menu Update
The Power Button Menu Update allows you to update the system BIOS during the start process and before the operating system loads. Download the Recovery BIOS (.bio) file. Example: Copy the *.bio file to a USB device. Plug the USB device into a USB port of the Intel NUC...
NUC BIOS – F7 Update
The F7 BIOS Flash Update allows you to update the system BIOS during the start process and before the operating system loads. Download the Recovery BIOS (.bio) file. Example: Copy the .bio file to a USB device. Plug the USB device into a USB port of the target...
NUC Express BIOS
Download and save the Express BIOS update file (.msi) to a temporary directory on the target computer. Example: Double-click the *.msi file to run the Express BIOS update. Click Restart and Install BIOS on the Welcome screen. Upon restart, you’ll see the BIOS update...
NUC BIOS Files
Most Intel NUCs that shipped in 2019 and later use the Aptio V* BIOS core, which uses a different method of updating BIOS. For those models, see BIOS Update and Recovery Instructions for Intel® NUCs With Aptio 5 BIOS. All BIOS update files for Intel® NUCs are...
How to Update ASRock BIOS
Download the BIOS package (WinZip format with .zip file extension). And close all programs. Unzip and save all files to the same directory of any storage location accessible by the host system. And you should see BIOSfilename.EXE. Click BIOSfilename.exe It shows a...
How to Update ASUS Motherboard
ASUS EZ Flash 3 allows you to download and update to the latest BIOS through the Internet without having to use a bootable disk or an OS-based utility. Note： 1.This feature, ASUS EZ Flash 3, is only applicable with motherboards that already have EZ Flash 3 built-in...
Intel SSD Firmware Update
If you need to update the firmware on your Intel 540S SSD, please follow these instructions. Symptoms of out of date firmware: BSOD, SSD not detected, Unable to image drive, sits at Windows loading screen but does not boot in to OS. System Preparation : • As a...
Kingston SSD Firmware Update
If you need to update the firmware on your Kingston KC300 or KC400 SSD, please follow these instructions. Symptoms of out of date firmware: BSOD, SSD not detected, and SSD dropping out.What are the symptoms of the drive? If you completely remove power for the PC will...
LAPTOP
Atlas 157Q BIOS v144 Update
BIOS Update - Run from Windows GG-157qv144.EXE Connect AC power. Before running update make sure to suspend BitLocker if you have that enabled. Download GG-157qv144.EXE and run update as administrator System will reboot to update BIOS. This will update BIOS, ME, and...
Disable/Enable Touchpad – Atlas157Q
To enable/disable touchpad. Note: Touchpad is enabled by default. If LED is on the touchpad is disabled. Double-tap on Touchpad Switch/LED Valid for the product(s) listed below: Atlas 157Q
Windows key is not working – Atlas 157Q
If your Windows key is not working on your Atlas 157Q please follow the steps below to fix. 1. Open Control Center under all programs 2. Under EZ Switch set Windows Key Lock to Off
X501 HDD, RAM, Battery Access, and Keyboard Removal
First remove the 12 screws that hold on the D panel. Here are the two different screws that are on the D panel: After the screws are out the panel should just lift off. This should give you access to the HDD, RAM, and battery. x501 keyboard removal After you have...
Reseating NL3 LCD Cable/Removal of Screen
1. Remove the eight screw covers and the screws that are underneath them. 2. Disconnect the touchscreen cable. 3. Remove the six small screws holding the LCD and the webcam in then remove the four large screws holding the top half of the laptop to the hinge...
MB40 Keyboard Removal
First, remove the screws holding down the larger panel on the back. After carefully removing the panel, remove the screw labeled “K/B”. To remove the keyboard, carefully push these eight pins away from the keyboard using a small flat-head screwdriver or similar tool....
MB40 C-Panel Removal
The first step is to remove all of the screws from the bottom panel, including under the HDD and DVD drive: You will also need to remove the bottom cover over the CPU and RAM, and there are additional screws to remove: Next remove the heatsink and fan, then disconnect...
M100 Keyboard Removal
How to Use ByteSpeed's Ticket System (Vector) Vector is our ticket management system. If you have access to it, then you can use it to check on your companies’ tickets. The first step is to setup Vector. When you login you will see the following: Section 1 is your...
NL6 Keyboard Removal
Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777 First remove the 6 rubber screw covers, then the screws that are on the B panel (LCD Trim). After the screws are removed, use...
NL6 Chromebook Motherboard Removal
Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777 To begin, first remove the 10 rubber screw covers on the D panel, their locations are circled in the below image. Remove the...
E13 Keyboard Removal
To remove the keyboard from an E13, remove the battery and slide the clips shown, sometimes it’s easiest to open the laptop and turn in upside down: The keyboard should now be loose, you may have to pull it out slightly, this is where having it upside down comes in...
U10 Hard Drive Removal
Start by removing the eight screws shown in the image below. After getting the bottom panel pulled off, remove the two screws shown below and slide the hard drive out to the left to remove it. If you require additional assistance, please feel free to email our...
U10 Keyboard Removal
1. Remove the keyboard screw: 2. Carefully push in the clips that are holding down the keyboard – lifting the keyboard up above the clips as you go: 3. Lift the keyboard all of the way off – it comes out at a 45 degree angel – and carefully pull the tabs holding...
HLBO Keyboard Removal
1) Remove these five screws. 2) Carefully remove this panel. 3) Remove these four screws. Note** When replacing the keyboard, there are four tabs that the keyboard snaps into (marked by the green circles). These are easiest to snap in place before...
NL2 Keyboard Removal
V10 LCD Screen Removal
1) Remove these four rubber caps and the screws beneath them. Carefully remove the front bezel. 2) Remove these six screws and carefully remove the LCD from the top panel. 3) There are four small screws that need to be removed (two on each side of the LCD). Also...
V10 Keyboard Removal
V10 Motherboard Removal
SP15 Laptop Battery Not Charging
We have found this issue to only affect the sp15 model of laptop. The symptom is a battery that will not charge, when in windows it shows a 0% charge and it will not exceed that amount. The following steps have been proven to fix the issue, if your battery still does...
Atlas 157Q Thunderbolt 3 Doc/Hub
If you are having trouble using a Thunderbolt 3 doc or hub please follow the instructions below. Click on the Menu and Select Approved devices. Select Always connect. The ports on the dock will now be functional.
Desktop
Intel Microcode 0X129 Update
Mounting NUC with Integrated Mounting Bracket
Q570M Rebooting
How to Enable TPM2.0 – Intel
How to Enable TPM2.0 – AMD
CMOS Reset for H310S Mini
BQ656S Chassis
BM650 Chassis
CE685 Chassis
Z583 Chassis
All-in-One 770 How to Add/Remove Optical Drives
All-in-One 770 Installing the VESA Mount
X501 HDD, RAM, Battery Access, and Keyboard Removal
DG41TY NIC XP Pro
MS-AA16 AIO ODD Installation
Removing HDD from Z583
Replacing the 1290B PSU
Intel Beep Codes
CMOS Reset for H310S Mini
Servers
Server Firmware Update
Here are the FW update instructions if we need them. Step 2 : Firmware update https://downloadcenter.intel.com/download/28699?product=88278 Download and extract the files to a FAT32 formatted flash. Here are the steps to update the firmware. When selecting the drive...
Pulling a Server Log
Here are the instructions to pull the log: You will need a FAT32 formatted flash drive. Don’t forget the colon when typing FS0: https://downloadcenter.intel.com/download/29450?product=88278 Once you have that downloaded, you’ll want to extract the UEFI_x64 folder to a...