ByteSpeed Support Documents

General Information

How to Use ByteSpeed's Ticket System (Vector)

Vector is our ticket management system.  If you have access to it, then you can use it to check on your companies’ tickets.

The first step is to setup Vector. When you login you will see the following:

Section 1 is your ticket list, section 2 is the selected ticket details and section 3 is your ticket controls.  Since we want to see the most recent ticket first, change Sort to Most Recently Submitted:

That is it for setup.

How to view a ticket:

Helpdesk Ticket:

Select a ticket from the ticket list.  Once you do that, you will then see something similar to this:

In the Helpdesk Ticket tab you will  see your summary, an extended description of the issue and the shipping address.  If you click on the RMA Ticket tab you will see this:

If you see a ticket listed similar to the above picture, it means another RMA ticket was created and attached to this ticket.  You will be able to see the state of the attached ticket in that list.  If you click on the attached ticket, Vector will take you to it.

In the Invoice Details tab you will see the ByteSpeed serial number off of the computer that this ticket is created for, the purchased date, invoice number and the configuration of the machine:

How to tell if your helpdesk ticket has been completed:

There are two ways to tell if your ticket has been completed or viewed.  The first method is through the RMA Tickets tab:

If you see that there is another ticket attached, then this ticket has been completed.  Whether the attached ticket is a RMA or a Repair, you should hear from us via an email indicating that we are processing your request.

The second method is if there is a RMA number (30000RP or 30000RA) number in the description.  Occasionally we have to combine tickets into one RMA ticket.  We can only add a sub-ticket to one parent ticket so when we combine your tickets into one ticket, we add that RMA number to the description of the tickets that we combined.  You should still hear from us via an email.

How to tell if your RMA Ticket has been completed:

An RMA ticket is slightly different.  You will see the following instead:

The RMA Progress is where we need to look.  There are four options for it – new, completed, received and waiting to receive.  You will only see the last two if the RMA is a repair.  A progress of New means that the request is “new” and we haven’t processed it yet.

Completed means that we have processed your request.  You can tell when it was completed on the RMA Resolution tab via the Resolution Date field.

If the RMA is a repair then Received means that we have received the repair but have not started on it.  If the repair has been started, then on the RMA Resolution tab, you will see in the Resolution box any accessories that the machine came in with and you should see a name in the Work Performed by box.

Waiting to receive means that either you have an email with a return label in your inbox (or on the way) or that the package is on it’s way back to us.  You can track that package via the ERL Sent:  UPS Tracking value in the description.

If the repair ticket is completed, you can go to RMA Resolution to see what the fix was.  You can check the tracking via the Outgoing UPS Tracking field.  That field will populate by the end of the day that the ticket was completed.  To track the package, click the green arrow and Vector will take you to UPS.com where you can view the tracking information.  Occasionally, a completed ticket won’t have any tracking information.  If the ticket was completed that same day, then wait one more day and there should be a tracking number that comes up.  If we send the machine back with multiple machines, the tracking number might not show up in Vector.  Unfortunately at this time there is no way to tell if the machine was shipped with multiple machines.  If the tracking number hasn’t populated within a day or two of the Resolution date then give us a call at 1-877-553-0777.

How to create a ticket:

To start, click on new:

Then click on Invoice Details:

Then click on the “…” next to the Item Number / Serial Number box:

You will then see the following:

Type in the machine’s ByteSpeed serial number (i.e. 2012-08-7868) in the Invoice Contains Item / Serial #:

Then press Enter or click on the refresh button.  After a moment, you will see the serial number show up in that window.  Double click on it or select the number and click on OK.  Please note at this time you can only look up serial numbers in the 20xx-xx-xxxx format.

Vector will then fill out the Item Number, Invoice Number (and subsequently the Items in this Invoice) and on the Helpdesk Ticket tab the first address attached to this particular Invoice.

You will then want to add any information about the issue you are having in the Helpdesk Ticket tab.  You will also want to double check the address that Vector pulls up because we will use this address if we have to ship anything back that is related to this ticket.

Once you are done, click Save:

A couple of notes:

  • Once you save a ticket, you won’t be able to edit it.
  • If you have multiple machines from the same series, you can put them all in one ticket instead of creating multiple tickets.  If you are going to do this, use one serial number for the Item Number and put the other serial numbers in the description or summary.  We will need each machine’s serial number in the ticket.
  • Occasionally Vector won’t find the serial number due to a couple of reasons.  If the serial number has an R in it, try putting in the number without the R.  Otherwise just type in the serial number in the description or summary.  Please make sure to add an address as well.
  • The only way to see an invoice is if you follow these steps.  If you manually type in the serial number Vector won’t pull up the information.
  • The more information you include in the ticket the better and faster we will be able to help you.  Please include any troubleshooting steps you have tried and what you would like us to do about your issue.
Customer Image Flash Drive Creation (dual partition)

This is a dual partition option. There will be a winpe partition(partition for winpe files) and other files partition(partition for .wim file).

You will need to download all of the files and format the flash drives so they are winpe bootable. Below are the steps.

  1. Open command prompt as administrator and run diskpart.
    1. select disk 3 (select the disk that is your flash drive)
    2. clean
    3. create partition primary size=1000
    4. format quick fs=fat32 label=”Windows PE”
    5. assign letter=P
    6. active
    7. create partition primary
    8. format fs=ntfs quick label=”Other files”
    9. assign letter=O
    10. list vol
    11. exit
  2. The drive is now bootable and you can copy ALL of the files you downloaded from the link. Winpe files will go in the Winpe “P” partition and the image file (.wim file) will go in the other files “o” partition.
  3. Once you have copied all of the files you can boot the flash drive from the machine and reimage. Depending on the device you are using it may be ESC, F7, F8, F10, or F12 to bring up the boot menu from which you can select the flash drive.

Note: It is no longer necessary to rename the .wim to customer.wim like in the past. The .wim file name can be left as is. IE: “Best image in the World H310 Windows 10 Prox64.wim”

How to Create a USB Flash Drive to Install Windows

With more and more notebooks and netbooks being produced without DVD/optical drives, I’ve had a few requests on how to created a USB drive to install Windows 7 from.  Here is a brief tutorial on how to create a bootable flash drive, and how to install the Win 7 .iso onto that.

Step 1 is to format a USB/Flash drive so that it is clean and bootable (needs to be at least a 4GB).  The Diskpart utility from the command prompt will do that, here are the instructions:

1.       Open command prompt as administrator and run diskpart, use the following commands:

a.       List disk

b.      select disk 3 (select the disk that is your flash drive)

c.       clean

d.      create partition primary

e.      select partition 1

f.        active

g.       format quick fs=fat32

h.      assign

i.         exit

Step 2 is to extract the Bytespeed .iso file (if you need to download any of the Bytespeed iso’s, please contact the Helpdesk).  I found a free tool that is really easy to use, it’s called ISO Opener, here is the URL for it:

http://www.isoopener.com/

What I did was create a new folder on my desktop and extracted the files there.

Step 3 is just simply copy the extracted files to the newly formatted flash drive and you’re flash drive is good to go.  Just boot to that like you would a CD/DVD to begin the installation.

Intel Beep Codes

High/Low beeps – Thermal Error:

* CPU thermal trip check that the processor heatsink/fan is properly installed.

* Check that the thermal interface material is sufficient and is spread evenly.

2 beeps – Parity Error:

* Then the BIOS can boot. No video detected. If using an add-in graphics card, reseat the card. 

* Make sure a compatible processor is installed.

 

3 beeps – Base 64 K memory failure:

* Reseat the memory.

* Make sure that the contacts on the memory and the socket are clean.

* Try removing one bank of memory modules at a time. Note: Some systems might need to have a memory module in Bank 0.

* Try using RAM chips from the same manufacturer with the same part number and speed.

* Check for a faulty memory module by trying the memory in a known good system.

* Try known good memory in the system.

* Check the power supply and check for power fluctuations.

* Swap the motherboard.

 

You are getting 4 beeps indicating a timer not operational:

* Check for foreign objects such as screws that may ground the motherboard and make sure that screws that hold the motherboard are not too tight.

* Swap the motherboard.

 

You are getting 5 beeps indicating a processor error:

* Check for foreign objects such as screws that may ground the motherboard and make sure the screws that hold the motherboard are not too tight.

* Make sure the processor is seated properly.

* Swap the processor.

* Remove the motherboard and reinstall it.

* If the problem still persists, swap the motherboard.

 

You are getting 6 beeps indicating 8042 – gate A20 failure:

* Check for foreign objects such as screws that may ground the motherboard and make sure the screws that hold the motherboard are not too tight.

* Try reseating the keyboard controller chip (if possible).

* Swap the keyboard.

* Swap the processor.

 

You are getting 7 beeps indicating processor exception interrupt error:

* Make sure the processor is seated properly.

* Swap the processor.

* Swap the motherboard.

 

You are getting 8 beeps indicating display memory read/write failure:

* Make sure that you have a video card on your system.

* If possible, swap the memory on the video card.

* Swap the video card.

* Swap the motherboard.

 

You are getting 9 beeps indicating ROM checksum error:

* If possible, try reseating the System ROM BIOS chip.

* If possible, try reflashing the System ROM BIOS.

* Swap the motherboard.

 

You are getting 10 beeps indicating CMOS shutdown register read/write error:

* Swap the motherboard

 

You are getting 11 beeps indicating cache memory bad:

* Make sure the system is configured properly (CMOS Setup Program and jumpers on the motherboard) for the RAM cache.

* If possible, replace the RAM cache.

* Swap the processor

* Swap the motherboard

Hardware Testing Software

Some of the tools that we use to test our hardware are Seatools and Memtest. Both of these software packages can be burned onto a disc and ran at startup.

Hard Drive Tester: Seatools can be found at the following Link:

http://www.seagate.com/support/downloads/seatools/

Note: Run the “Long Test”

Memory Tester: Memtest +86 can be downloaded at the following link:

http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

Note: Allow program to run 3 passes

Installing Office 2019 with the ODT

The Office Deployment Tool is a free download from the Microsoft Download Center. We recommend that you always download and use the most current version of the ODT.

After you download the Office Deployment Tool, double-click on the officedeploymenttool executable (.exe) file to extract the ODT files. When you are finished, you should have several files: setup.exe and some sample configuration.xml files.

We have made an XML file for you to modify that you will be able to use and edit. The only lines you will need to edit will be the Product key (PIDkey) if you have it

Office Deployment Toolkit Download: ODT

XML file: XML

If you have the product key you will be able to enter it in the PIDKEY,

Replace #####-#####-#####-#####-##### with your MAK client activation key

Once that is done save the .xml file within the folder that contains the setup.exe.

Follow the instructions below:

1.   Right click and run the office deployment toolkit (ODT) as an admin, it will ask you where you want to store it, you can install it any location you would like but we just made a folder on the desktop called office

2.   Once installed it will install four files, three example xml files and an application called setup. The XML file that you downloaded and edited is named “configuration”, and you will just need to copy that into the office folder

3.   Once that is in that folder you will need to open the command prompt and navigate to that folder

4.   Once in command prompt, type:

a.    cd /d *copy the file path here, it should look something like C:\desktop\office*

b.   Once in that folder, to install office run setup.exe /configure configuration.xml and hit enter

5.   An office installer should pop up and install office for you

Office 2010 Activation issues

If you are trying to activate Microsoft Office 2010 and it hangs at activation and then fails out. Try the following steps:

From an elevated cmd window, set default folder to Program Files\MicrosoftOffice\Office14 and ran cscript ospp.vbs /dstatus

-notice that the last 6 characters of the activation key don’t match the activation key

-type cscript ospp.vbs to get a list of commands to use

-ran cscript ospp.vbs /unpkey:<last 6 characters of the incorrect activation key>

       (uninstalls incorrect key)

-ran cscript ospp.vbs /inpkey:<full correct activation key>

       (installs correct key)

-ran script ospp.vbs /act

       (activates the key)

Reinstallation of Office 2010 OEM

Office 2010 OEM products are media-less.  The customer gets shipped a card that has the product key on it and office is preinstalled on the computer from us.  If you need to re-load office in the future, you need to keep your key card and download office from the website below.

http://office.microsoft.com/en-us/products/microsoft-office-2010-backup-FX101853122.aspx

This includes:

Home and Student

Home and Business

Professional

 

Office 2007 OEM ed. is the same way, the link is at the bottom of the page for the download.   

Computer Is Not Showing 4GB of RAM Within Windows

Problem statement:

I just bought a system with 4GB of physical RAM in it. The BIOS posts 4GB, but Windows tells me that I have anywhere from 2.75 – 3.5GB+ of RAM. Where is the rest of my RAM?

Summary:

If you are running 32-bit Windows, you must live with it. You will not ever see all 4GB of RAM you’ve paid for show within the OS.

Detailed:

Due to an architectural decision made long ago, if you have 4GB of physical RAM installed, Windows is only able to report a portion of the physical 4GB of RAM (ranges from ~2.75GB to 3.5GB+ depending on the devices installed, motherboard’s chipset & BIOS).

This behavior is due to “memory mapped IO reservations”. Those reservations overlay the physical address space and mask out those physical addresses so that they cannot be used for working memory. This is independent of the OS running on the machine.

Significant chunks of address space below 4GB (the highest address accessible via 32-bit) get reserved for use by system hardware:

• BIOS – including ACPI and legacy video support

• PCI bus including bridges etc.

• PCI Express support will reserve at least 256MB, up to 768MB depending on graphics card installed memory

What this means is a typical system may see between ~256MB and 1GB of address space below 4GB reserved for hardware use that the OS cannot access. Intel chipset specs are pretty good at explaining what address ranges gets reserved by default and in some cases call out that 1.5GB is always reserved and thus inaccessible to Windows.

When looking at memory in systems (be it desktop or notebook) there are three questions to ask that will tell you the maximum amount of memory your O/S will be able to use:

1. What O/S Edition have you installed?

a. 32-bit Windows is limited to a maximum of 4GB and cannot see any pages above 4GB.

b. 64-bit Windows can use between 8GB and 128GB depending on SKU.

2. What address range can your processor actually access?

a. Typically that’ll be 40-bit addressing today for x64 (Intel EM64T/AMD64), but older processors may be limited to 36-bit or even 32-bit

3. Can your system’s chipset map memory above 4GB?

a. Mobile chipsets on sale today cannot (but that may change with time)

b. Newer workstations (which use chipsets developed for single or multi-proc servers) usually can.

Windows can remap memory from below 4GB to above 4GB and use it there, however, that relies on the three points above:

1. Can Windows access memory above 4GB?

a. 32-bit – NO

b. 64-bit – Maybe (due to chipset limitations)

2. Can your processor access memory above 4GB?

a. If it’s recent then it might, and if it’s either AMD64 or EM64T it’s almost certain

3. Does your chipset allow pages to be remapped above 4GB?

a. Probably not – and that’s what’s catching people who install 64-bit Vista to work around point 1 – they find they still cannot see above 4GB

In some cases, OEMs may be able to tweak their BIOS to reserve less memory for platform use, but we’re not talking a huge difference (ie, 100’s of MBs).

In the end a 32-bit OS and/or application can only, ever, handle 4GB of memory at a time, the AWE stuff just swaps chunks of memory in and out of that 4GB space, thus fooling the application and OS into using more space than it can “see”.

Physical Address Extension (PAE), extends the physical address space to 36-bits if your HW supports this. For most operations, the processor execution units will only see 32-bit addresses, the MMU will take care of the translation to 36bit addresses. No swapping here, only page translations (which are used regardless of PAE being on or not), this is a fundamental feature of any virtual memory operating system.

The OS and apps only see 32-bit addresses because the registers are limited to 32-bits (hence the “32-bit” architecture nomenclature). These are linear addresses which are extended to 36-bits in the translation to physical addresses, but they never show up in registers since there’s no room. It’s all internal until the address lines coming out of the chip are toggled. Thus my comment above about “if your H/W supports this (PAE)”. I’m not going into how that works…

So, the OS can happily handle up to 64 GB of memory for 32-bit PAE-able systems.

How to Overwrite the Chipset Drivers

Occasionally there are instances where you will want to overwrite the chipset drivers.  Running the installer by itself doesn’t always do it.  For example, if you reinstall the chipset software and the installer detects that the same version it is trying to install is the same version already on the machine, the installer won’t install and just say it is finished.

To overwrite the chipset software no matter what, from the command line run this:

[name of installation file] -overide -overall

You have to spell override incorrectly for it to work.  So if the installer was called Setup.exe then the command would be:

Setup.exe -overide -overall

There might be a delay before the installation software shows up but when it does, that software will overwrite every chipset driver.

How to Bring Up Windows Advance Options

As soon as the machine powers on, tap F8 and continue to tap F8 until you see this screen:

windowsadvanced

Cloud Services

AWS & Gsuite authentication integration

For Google Authentication to AppStream, we need to setup a trust between AWS and G Suite. Here’s the process:

Before you can get past step 1, we will need the metadata document to create the other values needed in the document. Start the app creation to download the file but cancel after that and resume when you have received the Start URL from us.

Step 1: Create a SAML 2.0 application in the G Suite management console

Log in into your G Suite admin console using your admin account and choose Apps, SAML Apps.

Choose the plus icon (+) to create a new SAML application and choose SETUP MY OWN CUSTOM APP.

Download the IdP metadata and save it locally. This needs to be emailed to ByteSpeed(cloud@bytespeed.com)  Choose Next.

Provide a name for your SAML 2.0 application, description, and an optional logo to easily identify the application in the user login portal. After entering the inputs, choose Next.

Provide the following input for various fields and then choose Next.

  • ACS URL— https://signin.aws.amazon.com/saml
  • Entity ID— urn:amazon:webservices
    Start URL — Relay state URL of your AppStream 2.0 stack. ByteSpeed Needs to provide this Value.
  • Signed Response— Leave it unchecked.
  • Name ID— Basic Information, Primary Email.
  • Name ID Format— Persistent.

aws1

 

Skip the next page, Attribute Mapping, and choose Finish.

Step 2: Create a custom user attribute category in the G Suite admin console

Navigate to the users dashboard by choosing Directory, Users.

From the top right corner in the Users dashboard, choose Manage User Attributes, Add Custom Category.

Provide a name for the category and a description, add the SAML attributes as defined below, and then choose Add.

  • Attribute name— FederationRole, Text, Visible to user and admin, Single Value
  • Attribute name — SessionDuration, Text, Visible to user and admin, Single Value

aws2

Step 3: Add custom SAML attribute mappings

Navigate to the newly created SAML app. Choose Main menu, Apps, SAML Apps and select the newly created application.

 

Choose Attribute Mapping, Add New Mapping, add three mappings as defined below, and then choose Save.

aws3

Step 4: Populate the values of the custom SAML attributes for a user

Select a user whose custom attribute values have to be updated from the Users dashboard. In the User details page, choose User Information.

Edit the values for SAML-USER-ATTRIBUTES, the custom attribute category, as defined below, and choose Save.

  • Federation Role— Comma-separated string of the IAM federation role ARN and IdP ARN in the following format: <Role-ARN>,<IDP-ARN> <–ByteSpeed will provide this
  • SessionDuration— The maximum duration of the AppStream 2.0 session in seconds. Enter 3600.

Repeat the steps for other users to whom to assign this SAML application.

Step 5: Assign the SAML application to the user

Choose the SAML application from the Apps dashboard.

From the details page, you can choose to do one of the following:

  • Turn on the app for every user in your G Suite account.
  • Turn on the app for a selective organization under your G Suite account.

Test the federation by choosing the SAML apps from the Google Apps menu. Click on Test SAML Login

AppStream Navigation Bar

When using AppStream, a toolbar with navigation icons will be displayed between the browser header and the application.

 

 

 


Launch App
 – AppStream allows multiple applications to run at the same time. Available applications are displayed in this list. Select an application to launch it. Your current application(s) will remain open.

 

Switch Windows – When you have more than one application started, this option will display icons for each application. Click an application icon to bring it to the front.

 

My Files – Access your Google Drive, OneDrive, and Temporary Files. Temporary Files disappear at the end of each session, so be sure to save your work in Google Drive or OneDrive

 

Clipboard – Use this option to copy and paste from your local computer if it is not working automatically.

 

Settings – A few options such as enabling your microphone and adjusting your screen size are available. Most users never alter these.

 

Enter Fullscreen Mode – Allow the application to utilize your entire screen. Press Esc to exit Fullscreen Mode.

 

Profiles – Feedback and Logout are available – When you are finished with your work, please use this button to properly end your session.

 

 

Open Keyboard – Tap to display the on-screen keyboard on an iPad or Android tablet. The keyboard icon turns blue, and you can use the on-screen keyboard to input text within the streaming application. Tap the keyboard icon again to hide the on-screen keyboard.

 

Open Fn Shortcuts – Tap the Fn icon to display a row of Windows-specific keys and keyboard shortcuts.

BIOS/FIRMWARE

Kingston SSD Firmware Update

If you need to update the firmware on your Kingston KC300 or KC400 SSD, please follow these instructions.

Symptoms of out of date firmware: BSOD, SSD not detected, and SSD dropping out.
What are the symptoms of the drive? If you completely remove power for the PC will the drive detect? If so please update the firmware using the instructions below and the issue will be resolved

System Preparation :
• As a precaution, perform a backup of all your data to ensure no data is lost during the firmware update process
• Do not unplug power at any time during the firmware update
• Use only native SATA ports to perform upgrade. Do NOT use third party controllers
• Notebook users, please use AC power to prevent any power loss during firmware upgrade

Download firmware update from the link below.

https://media.kingston.com/support/downloads/KSM_setup_1.1.2.6.exe

This applies to the KC300 60GB, 120GB, 240GB, 480GB and the KC400 128GB, 256GB, 512GB, and 1TB.
If you have any questions or concerns please contact Bytespeed at helpdesk@bytespeed.com, call in at 877-553-0777,  or join our live chat at Bytespeed.com

Intel SSD Firmware Update

If you need to update the firmware on your Intel 540S SSD, please follow these instructions.

Symptoms of out of date firmware: BSOD, SSD not detected, Unable to image drive, sits at Windows loading screen but does not boot in to OS.

System Preparation :

• As a precaution, perform a backup of all your data to ensure no data is lost during the firmware update process

• Do not unplug power at any time during the firmware update

• Use only native SATA ports to perform upgrade. Do NOT use third party controllers

• Notebook users, please use AC power to prevent any power loss during firmware upgrade

1. Download the Intel SSD Firmware Update tool from our NextCloud site

https://support.bytespeed.com/index.php/s/CZ3ytCaigc5r6jL

2. Extract the .zip to gain access to all the files needed.

3. Follow the User Guide PDF that Intel includes in this folder to create a bootable USB. You can use any ISO to USB utility such as Rufus. *If you decide to use Rufus, please make sure to write the ISO to the drive in DD mode instead of Rufus recommended ISO mode*

RUFUS tool with instructions: https://support.bytespeed.com/index.php/s/eoK5HM4JQAc7cGM

4. Once you create the flash drive, plug it in to the affected machine and boot to it. It should boot to a Linux GUI, then press enter on the first boot option it gives you. Once that boots, you should be at a screen where you can select your SSD and update the firmware.

*This firmware update tool works on multiple different Intel SSD models. The Release Notes explain which ones this works on, but primarily we have noticed it fixing 540S issues.*

If you have any questions or concerns please contact Bytespeed at helpdesk@bytespeed.com, call in at 877-553-0777,  or join our live chat at Bytespeed.com

How to Update ASUS Motherboard

ASUS EZ Flash 3 allows you to download and update to the latest BIOS through the Internet without having to use a bootable disk or an OS-based utility.

Note:

1.This feature, ASUS EZ Flash 3, is only applicable with motherboards that already have EZ Flash 3 built-in and appeared in UEFI bios utility

2.Please backup up all data before performing the BIOS update

 

To Update the BIOS by USB:

1. Enter the [Advanced Mode] of the BIOS setup program. Go to the Tool Menu, select ASUS EZ Flash 3 Utility and press “Enter“.

2. Insert the USB flash disk that contains the latest BIOS file to the USB port.

3. Select by USB.

4. Press “Tab” to switch to the Drive field.

5. Press the Up/Down arrow keys to find the USB flash disk that contains the latest BIOS, and then press “Enter”.

6. Press “Tab” to switch to the Folder info field.

7. Press the Up/Down arrow keys to find the BIOS file, and then press “Enter” to perform the BIOS update process. Reboot the system when the update process is done.

This function can support devices such as a USB flash disk with FAT 32/16 format and single partition only.

DO NOT shut down or reset the system while updating the BIOS to prevent system boot failure!

 

 

To update the BIOS by Internet:

1. Enter the Advanced Mode of the BIOS setup program. Go to the Tool menu to select ASUS EZ Flash Utility and press “Enter”.

2. Select by Internet

3. Press the Left/Right arrow keys to select an Internet connection method, and then press “Enter”.

4. Follow the onscreen instructions to complete the update.

5. Reboot the system when the update process is done.

 Note:Please note that EZ Flash 3 BIOS update through PPPoE will no longer be supported on Intel Z390 and Z370 refresh series platforms. 

           Only “DHCP” and “Fixed IP” will be supported on these two series.

How to Update ASRock BIOS
  1. Download the BIOS package (WinZip format with .zip file extension). And close all programs.
  2. Unzip and save all files to the same directory of any storage location accessible by the host system. And you should see BIOSfilename.EXE.
  3. Click BIOSfilename.exe
  4. It shows a dialog icon to remind that “You need to restart the system before updating BIOS, do you want to restart now”. Click “Yes”.
  5. After system restart, it will auto update BIOS. Please DO Not power off during UEFI update.
  6. After finishing upgrading the BIOS, it shows “Press Enter”. Please press “Enter” then reboot.
  7. After system restart, press [F2] to enter the BIOS setup utility during boot up. In Exit menu, please select “Load Default Settings” and press [Enter] to continue.
  8. Select “Exit Saving Changes” and press [Enter] to exit the BIOS setup utility.
  9. Now, system is booting up with new BIOS.

How do you check the BIOS Version?

1. The BIOS version can be found during system boot up.
2. The BIOS version can be found in BIOS setup utility.

 

Update BIOS under Windows 7/8

Step1: Please right click BIOSfilename.exe
Step2: Click “Run as administrator”.

NUC BIOS files

Note

Most Intel NUCs that shipped in 2019 and later use the Aptio V* BIOS core, which uses a different method of updating BIOS. For those models, see BIOS Update and Recovery Instructions for Intel® NUCs With Aptio 5 BIOS.

  • All BIOS update files for Intel® NUCs are available on Download Center.
  • Update instructions are also available in PDF format.BIOS Update Instructions for Intel® NUC with Intel® Visual BIOS (PDF) PDF icon
    Size: 443 KB
    Date: January 2020Note: PDF files require Adobe Acrobat Reader*
  • Downgrading the BIOS to an earlier version isn’t recommended. An earlier BIOS version may not include support for bug fixes, critical security updates, or support the product revisions currently being manufactured.
  • All images in the examples used in the instructions are for illustration purposes only. Make sure to select the correct BIOS files for your Intel® NUC.
  • If a BIOS update process is interrupted, your computer might not function properly. Intel suggests the process be done in an environment with a steady power supply (preferably with UPS).

After any BIOS update, Intel recommends the following steps:

  1. Press F2 during start to enter BIOS Setup.
  2. Press F9to set BIOS default values.
  3. Customize any BIOS settings, if desired (optional).
  4. Press F10 to save and exit BIOS Setup.
NUC Express BIOS
  1. Download and save the Express BIOS update file (.msi) to a temporary directory on the target computer. Example:Express BIOS update file
  2. Double-click the *.msi file to run the Express BIOS update.Run the Express BIOS update
  3. Click Restart and Install BIOS on the Welcome screen.Click Restart and Install BIOS
  4. Upon restart, you’ll see the BIOS update process status window. Do NOT at any time power off the computer at this stage.
  5. When the BIOS update is complete, the computer will start Windows.
NUC BIOS - F7 Update

The F7 BIOS Flash Update allows you to update the system BIOS during the start process and before the operating system loads.

  1. Download the Recovery BIOS (.bio) file. Example:
    Download the Recovery BIOS file
  2. Copy the .bio file to a USB device.
  3. Plug the USB device into a USB port of the target computer.
  4. Shut down the target computer.
  5. During start, when the F7 prompt is displayed, press F7 to enter the BIOS Flash Update tool.
  6. Select the USB device and press Enter.
    Select the USB device
  7. Select the .bio file and press Enter.
    Select the bio file
  8. Confirm you want to update the BIOS by pressing Enter.
  9. Wait 2-5 minutes for the update to complete.
    Wait for the update to complete
  10. Remove the USB device.
  11. Restart the computer.
NUC BIOS - Power Button Menu Update

The Power Button Menu Update allows you to update the system BIOS during the start process and before the operating system loads.

  1. Download the Recovery BIOS (.bio) file. Example:
    Download the Recovery BIOS file
  2. Copy the *.bio file to a USB device.
  3. Plug the USB device into a USB port of the Intel NUC when it’s turned off (not in Hibernate or Sleep mode).
  4. Press the power button and hold it down for three seconds, then release it before the 4-second shutdown override. The Power Button Menu appears. (Options on the menu can vary, depending on the Intel NUC model.)
  5. Power Button Menu appears
  6. Press F7 to start the update.
    Wait for the update to complete
  7. Wait 2-5 minutes for the update to complete.
  8. The computer will either turn off when the update is complete, or it will prompt you to turn it off.
  9. Remove the USB device.
  10. Restart the computer.
NUC BIOS - iFlash Update

The iFlash BIOS update utility allows you to update the BIOS from the command prompt of a bootable USB device.

Create a Bootable USB Device

 

Refer to any of the following websites for tips on creating bootable USB devices. Intel is unable to assist with the creation of bootable devices.

You can also search for additional resources on the web for creating bootable USB devices. Search on “How to create bootable USB drives”.

 

  1. Download the iFlash BIOS Update file (*.BI.zip). Example:
    iFlash BIOS Update file
  2. Double-click the *BI.zip to extract its files
    Double click zip file
  3. Copy IFLASH2.exe and the .bio file to the bootable USB device.
  4. Configure the BIOS of the target computer to boot to the USB device:
    1. Press F2 during boot to enter BIOS Setup.
    2. Go to the Boot menu.
    3. Enable USB Boot.
    4. Press F10 to save and exit the BIOS Setup.
  5. Boot the target computer with the USB device connected
  6. At the prompt, type IFLASH2 /PF XXX.bio, where XXX.bio is the filename of the .bio file and press Enter.
  7. Follow all prompts.
NUC BIOS - UEFI Shell Update

The UEFI Flash BIOS update utility allows you to update the BIOS from the EFI Shell.

Select UEFI Built in EFI Shell

  1. Download the UEFI Flash BIOS Update file (*.UEFI.zip). Example:
    iFlash BIOS Update file
  2. Double-click the *.UEFI.zip to extract its files.
    Double click UEFI zip file
  3. Copy UefiFlash.efi and the .bio file to the bootable USB device.
  4. Connect the USB drive to a port on the Intel NUC.
  5. Configure the BIOS of the target computer to boot to the EFI Shell:
    1. Press F2 during start to enter BIOS setup.
    2. Go to Advanced > Boot > Secure Boot.
    3. Disable Secure Boot, if enabled.
    4. Go to Advanced > Boot > Boot Configuration.
    5. In the Boot Devices pane, enable Internal UEFI Shell.
    6. Press F10 to save changes and exit BIOS Setup.
  6. Press F10 during start to open the Boot Menu.
  7. Select UEFI: Built-in EFI Shell.
  8. Change the current directory to the USB flash drive by entering the command fsX: where X is the drive number of the USB flash drive from the device mapping list. Example: if your USB drive is fs3, then type fs3: and press Enter.
  9. At the command prompt, type UefiFlash.efi XXX.bio, where XXX.bio is the filename of the .bio file and press Enter.Command prompt
  10. Press Y to begin the update.
  11. Wait for the BIOS update to complete.
    Wait for the update to complete
  12. The computer will restart when finished.
  13. Set the BIOS back to original settings:
    1. Restart the computer.
    2. Press F2 during start to enter BIOS setup.
    3. Go to Advanced > Boot > Boot Configuration.
    4. In the Boot Devices pane, disable Internal UEFI Shell.
    5. Go to Advanced > Boot Secure Boot.
    6. Enable Secure Boot, if it was originally enabled.
    7. Press F10 to save changes and exit BIOS Setup.
NUC BIOS Recovery by Power Button Menu

In the unlikely event that a BIOS update is interrupted, it’s possible the BIOS may be left in an unusable state. Please follow the instructions and/or watch the video below.

WARNING: This process is intended to be performed by a trained technician.

  1. Download the Recovery BIOS (.bio) file. Example:
    Download the Recovery BIOS file
  2. Copy the recovery file (*.bio) to a USB device.
  3. Plug the device into a USB port of the target computer when it’s turned OFF.
  4. Press and hold the power button down for 3 seconds, then release it. The Power Button menu appears.
    Power Button Menu appears
  5. Press F4 to start the BIOS recovery.
  6. Wait 2-5 minutes for the recovery process to complete.
    Wait for the update to complete
  7. The computer will either turn off when the recovery process is complete, or it will prompt you to turn it off.
NUC Bios Recovery by Security Jumper

BIOS recovery using the BIOS security jumper will clear Trusted Platform Module (TPM) keys, Intel® Platform Trust Technology (Intel® PTT) keys, and High-bandwidth Digital Content Protection (HDCP) keys. These keys won’t be restored after the BIOS recovery.

In the unlikely event that a BIOS update is interrupted, it’s possible the BIOS may be left in an unusable state. Please follow the instructions and/or watch the video below.

  1. Download the Recovery BIOS (.bio) file. Example:
    Download the Recovery BIOS file
  2. Copy the recovery file (*.bio) to a USB device.
  3. Shut down the computer and unplug the AC power adapter.
  4. Open the chassis and remove the BIOS security jumper. (See the Technical Product Specification for details including the location of this jumper.)Remove the BIOS security jumper
  5. Plug the USB device into a USB port of the target computer and turn it on.
  6. Wait 2-5 minutes for the recovery process to complete.
  7. The computer will either turn off when the recovery process is complete, or it will prompt you to turn it off.
  8. Remove the USB device.
  9. Replace the BIOS security jumper.
  10. Close the chassis.
  11. Restart the computer.

When using the Recovery by Security Jumper method, if the Intel NUC starts with the message “Detected BIOS Security Jumper Removed” and lists several menu options, it means the .bio file on the USB flash drive wasn’t detected.

Try the following:

Check that the file was successfully copied to the USB flash drive.
Download and use a new copy of the .bio file.
Try a different USB flash device.
Try reformatting the USB flash drive without using the Quick Format option. Be sure to backup and save your data from the USB flash drive first.

NUC BIOS Remote/Silent Update

Runs the Express BIOS update from a batch file without the need for user intervention. This is useful for remote BIOS updates when user interaction is not desired.

  1. Download the Express BIOS update file (.EB.msi) for your Intel NUC. Example:
    Express BIOS update file
  2. Download and install any utility (such as 7-Zip) that allows you to extract files from an .msi file.Download and install any utility
  3. Extract files to a folder.
  4. Open a text editor such as Notepad to create a batch file that contains only the following two lines:DPInst.exe /q /f /se
    Shutdown /r /t 10 /c “Upgrading the BIOS. The computer will reboot in 10 seconds” /f /d p:0:0

     

    Command line switch notes

    DPInst.exe
    /q Sets the quietInstall flag to ON, which suppresses the display of wizard pages, user dialog boxes, and other user messages that DPInst and Windows generate.
    /f Sets the forceIfDriverIsNotBetter flag to ON, which configures DPInst to install a driver on a device even if the driver that is currently installed on the device is a better match than the new driver.
    /se Sets the suppressEulaPage flag to ON, which configures DPInst to suppress the display of a EULA page.
    Shutdown
    /r Restarts the computer after shutdown.
    /t xx Sets the time-out period or delay to XXX seconds before a restart or shutdown. This causes a warning to display on the local console. You can specify 0-600 seconds. If you don’t use /t, the time-out period is 30 seconds by default.
    /c “comments”

    Enables you to comment in detail about the reason for the shutdown. You must first provide a reason by using the /d option. You must enclose comments in quotation marks. You can use a maximum of 511 characters.

     

    You're about to be signed out

    /f Forces running applications to close without warning users. Caution: Using the /f option might result in loss of unsaved data.
    /d p:0:0 Lists the reason for the system restart or shutdown. The value p indicates that the restart or shutdown is planned.
  5. Save the batch file:
    • Save it to the same folder as the extracted files.
    • The file extension must be .bat.
    • Save the file as type All Files (*.*).
      Save the file
    • Copy the folder with all files to the target Intel NUC.
    • Open a Command Prompt in Administrator mode (PowerShell isn’t supported):
      1. Click the Windows button and type Command Prompt.
      2. Right-click on Command Prompt and select Run as Administrator.
    • In the Command window, navigate to the folder containing the BIOS update files and the .bat file.
    • Type the complete .bat file name and press Enter to launch the update process.
    • Windows restarts and the BIOS update process begins.
    • After the update is complete, the system starts Windows.

If you’re using BitLocker to enable encryption on a system drive:

 

  • You might run into issues when performing a BIOS update, such as having to enter a recovery key during startup.
  • You can modify the .BAT file (sample below) to temporarily suspend BitLocker (and then resume after one reboot).manage-bde -protectors -disable C: -RebootCount 1
    DPInst.exe /q /f /se
    Shutdown /r /t 10 /c “Upgrading the BIOS. The computer will reboot in 10 seconds” /f /d p:0:0
  • For more information, see How to Suspend BitLocker Using Command Prompt.

LAPTOP

How to Enable Webcam on ByteSpeed Laptops

By default, the webcams on our laptops are disabled to keep our users safe. To enable the webcam on your ByteSpeed Laptop follow the guide below. For all webcams you will need to hold the “Fn” key (commonly located in the lower left-hand corner) with the specific “F” key listed below for your machine. If this does not enable the webcam on your machine, please email us at helpdesk@bytespeed.com or call us at (877)553-0777.

 

Laptop Model                    “F” Key

W2                                         F4

W1                                          F3

NX300                                  F4

X501                                      F10        

M100                                     F10

M301                                     F10

MB45                                    F11

MS175B                                F6

M331B                                  F10

Atlas 157Q Thunderbolt 3 Doc/Hub

If you are having trouble using a Thunderbolt 3 doc or hub please follow the instructions below.

  1. Click on the Menu and Select Approved devices.

atlas1

 

 

  1. Select Always connect.  The ports on the dock will now be functional.

atlas2

SP15 Laptop Battery Not Charging

We have found this issue to only affect the sp15 model of laptop. The symptom is a battery that will not charge, when in windows it shows a 0% charge and it will not exceed that amount. The following steps have been proven to fix the issue, if your battery still does not work after then it is a bad battery.

1)      Reflash the BIOS then the EC

2)      Laptop should shutoff after EC update, remove battery and power.

3)      Let sit for 5 minutes and put battery back in and plug power back in.

4)      Let charge overnight, should be good to go in the morning.

You can find the Bios and EC at the following site:

https://bytespeed.com/support/model/SP15 

Both updates need to be ran from DOS, there is a supplied batch file with each download.

V10 Motherboard Removal

vm1

vm2

vm3

vm4

vm6

vm8

V10 Keyboard Removal

v10

v102

v103

V10 LCD Screen Removal

1) Remove these four rubber caps and the screws beneath them. Carefully remove the front bezel.

vs1

2) Remove these six screws and carefully remove the LCD from the top panel.

vs2

3) There are four small screws that need to be removed (two on each side of the LCD). Also remove the cable.

vs3

NL2 Keyboard Removal

nl21

nl22

nl23

nl24

HLBO Keyboard Removal

1) Remove these five screws.

hl1

 

2) Carefully remove this panel.

hl2

 

3) Remove these four screws.

Note** When replacing the keyboard, there are four tabs that the keyboard snaps into (marked by the green circles). These are easiest to snap in place before replacing the four screws.

hl3

 

4) Carefully lift this clip and remove the cable.

hl4

U10 Keyboard Removal

1.  Remove the keyboard screw:

u101

2.  Carefully push in the clips that are holding down the keyboard – lifting the keyboard up above the clips as you go:

u102

3.  Lift the keyboard all of the way off – it comes out at a 45 degree angel – and carefully pull the tabs holding the ribbon cable in away from the connection.  The connection will be underneath a plastic cover.

u103

U10 Hard Drive Removal

Start by removing the eight screws shown in the image below.

u10hd

After getting the bottom panel pulled off, remove the two screws shown below and slide the hard drive out to the left to remove it.

u10hd2

If you require additional assistance, please feel free to email our helpdesk at helpdesk@bytespeed.com or give us a call at (877)553-0777.

E13 Keyboard Removal

To remove the keyboard from an E13, remove the battery and slide the clips shown, sometimes it’s easiest to open the laptop and turn in upside down:

e131

e132

The keyboard should now be loose, you may have to pull it out slightly, this is where having it upside down comes in handy.

Remove the ribbon cable from the motherboard by sliding the clip out:

e133

NL6 Chromebook Motherboard Removal

Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777

To begin, first remove the 10 rubber screw covers on the D panel, their locations are circled in the below image.

nlm1

Remove the screws, then use a pry tool to remove the C panel assembly from the D panel.

Be careful as the keyboard and touchpad ribbons are connected to the motherboard.

With the C panel removed, your Chromebook should now look like this:

nlm2

Now that you have access to your motherboard, start removing the connections that are outlined in the below images.

You will be disconnecting the wireless card, LCD cable, battery, speakers, daughter card, and DC jack.

nlm3

nlm4

nlm5

You will have to remove the LCD assembly from the D panel in order to remove the motherboard, as the hinge covers the

motherboard partially.

The below images show the screws that need to be removed.

nlm6

nlm7

Once all these are removed, unscrew the 6 screws holding the motherboard to the D panel.

Those screws are outlined in the below image.

nlm8

Now the only thing holding the motherboard to the D panel is the CPU heat sink.

Remove the 2 heat sink screws, which are outlined in the below image.

nlm9

You should now be able to remove the motherboard from the D panel.

nlm10

NL6 Keyboard Removal

Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777

First remove the 6 rubber screw covers, then the screws that are on the B panel (LCD Trim).

nl61

After the screws are removed, use your fingers to pull up on the inside of the B panel.

The panel should just unclip itself as you pull up, but be careful on the bottom part as there is adhesive holding the panel to the LCD.

Now after the B panel is removed, there are 4 screws holding the LCD to the hinges. They are circled in the below image.

nl62

Once the screws holding up the LCD are removed, you should be able to take the LCD out of the assembly.

Now disconnect the LCD cable from the LCD. You can see where it connects to the LCD in the below image.

nl63

Reverse these steps once you have a new LCD panel to get everything connected again.

M100 Keyboard Removal

Below is a diagram for the removal of a M100 keyboard, if you have any questions or concerns please don’t hesitate to contact us and we can walk you through the process as well.

First you will need to remove the screws indicated below: *Please note the size of the screws and the locations they are in. (Fig. 1)

m1001

Once you have removed the screws you can now lift the back panel up exposing the motherboard/battery. Remove the hard drive, battery and Screws indicated below(Fig. 2)

m1002

Now you should see the back side of the keyboard (Fig. 3) Carefully open the laptop so that its at a 90 degree angle.  Flip the M100 on it’s side, so the laptop sits open, and push your thumb through the hole against the bottom of the keyboard.  It will require a little pressure to get the keyboard to pop out since there is double sided tape. Once the keyboard has been pried slightly loose, start pulling on that same corner on the other side of the keyboard. You should now have the keyboard snapped out and the ribbon cable exposed, the arrows in Fig.4 indicate the direction you will want to push the two corners tabs and location of the ribbon cable.

m1003

m1004

Once you have swapped the new keyboard please follow the steps backwards.

Please don’t hesitate to contact us if you have questions or concerns. 1-877-553-0777 or email us at Helpdesk@Bytespeed.com

MB40 C-Panel Removal

The first step is to remove all of the screws from the bottom panel, including under the HDD and DVD drive:

mb401

mb402

mb403

You will also need to remove the bottom cover over the CPU and RAM, and there are additional screws to remove:

mb404

Next remove the heatsink and fan, then disconnect 2 cables:

mb405

mb406

Next you need to remove the keyboard, we have a separate forum post for that located here: http://bytespeed.bytespeed.org/forum/index.php?topic=108.0.

Once keyboard is removed, there are 3 screws and 2 ribbon cables to disconnect:

mb407

Now the c-panel should pop off and you will have access to the motherboard and audio daughter card.  Once that panel is removed there is one screw and a ribbon cable to disconnect and you can remove the daughter card:

mb408

If you have any questions, give the Bytespeed helpdesk a call at 877-553-0777, or send us an email at helpdesk@bytespeed.com.

MB40 Keyboard Removal

First, remove the screws holding down the larger panel on the back.

mb40k1

After carefully removing the panel, remove the screw labeled “K/B”.

mb40k2

To remove the keyboard, carefully push these eight pins away from the keyboard using a small flat-head screwdriver or similar tool.

mb40k3

After the pins are pushed away and the keyboard is free, carefully pull the keyboard up from the top. The two small, plastic clips hold the ribbon cable in place. The clips only move a few millimeters and are fragile; please handle with care.

mb40k4

If you have any questions, please contact our helpdesk at helpdesk@bytespeed.com or give us a call at (877)553-0777.

Reseating NL3 LCD Cable/Removal of Screen

1.  Remove the eight screw covers and the screws that are underneath them.

nl31

2. Disconnect the touchscreen cable.

nl32

3.  Remove the six small screws holding the LCD and the webcam in then remove the four large screws holding the top half of the laptop to the hinge (highlighted in green).

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4.  Flip the LCD over and disconnect the LCD cable.

nl34

X501 HDD, RAM, Battery Accces, and Keyboard Removal

First remove the 12 screws that hold on the D panel.

x5011

Here are the two different screws that are on the D panel:

x5012

After the screws are out the panel should just lift off. This should give you access to the HDD, RAM, and battery.

x5013

x501 keyboard removal

After you have taken apart the bottom assembly, there are 4 screws that need to be removed.  You’ll find the locations here:

x5014

And

x5015

Once these screws have been removed.  Please remove your hard drive.  If you flip your laptop over, you risk the hard drive being hit on the surface you’re located on.

Flip the laptop over and open the screen.  Please utilize the small pry tool and dislodge the keyboard on the upper left corner of it.  It will take a little bit of force as it is held down by double sided tape.  Just make sure you are under the keyboard and not the grey plastic piece that is lodged between the keys.  It will come off the keyboard and be difficult to replace.  Once you have worked one corner off, please continue down the line.  It will get increasingly easier as you’ll have more leverage.

After the keyboard is loose, flip the keyboard around vertically as shown in the following picture.

x5016

Replace the new keyboard and lock both sides of the mechanism in.

x5017

When placing a new keyboard in, make sure the ribbon is secure within the locking mechanism by gently pulling on the cable to make sure it is secure.  I even find it’s best to turn on the machine and get into the BIOS by pressing F2 on the keyboard prior to pressing the keyboard back into place entirely.

Once you’re satisfied, make sure the bottom of the keyboard gets in place with the bottom of the C-Panel.  Press the keyboard under the tabs on the top with the small pry tool.

The double sided tape also helps keep it in place.

I’ve included my high-res photos as a precaution:

http://imgur.com/a/TPpAG

DESKTOP

Replacing the 1290B PSU

The replacement PSU for the 1290B Evercase will be slightly different from the original. It will be smaller and have different fan placement. It will also come with a bracket that will need to be attached to the end of it so it will be able to fit into this case. Below is a picture of what the replacement PSU with attached bracket should look like.

psu1

Next you will want to place it into the case like so.

psu2

Then pressing down on the PSU slide it towards the back of the case until the bracket is flush against it.

psu3

The last step is replacing the three screws. The final result should look like this.

psu4

Removing HDD from Z583

1) Remove the side panel with the air vent by taking out the 2 screws, releasing the clips, and pulling the panel back.

2) Remove the two screws holding the hard drive in, the hard drive will slide out top first

3) Remove the red data cable and the multi-wire power cable

Reverse order if you have a new hard drive to install. Refer to the 2 pictures.

z583 hdd removal1

z583 hdd removal 2

MS-AA16 AIO ODD Installation

Remove the nine screws circled in red. Then remove the two caps circled in blue. There are two screws under each cap: remove all four screws and then remove the stand.

ms1

Once you’ve removed all of that, you can carefully remove the back cover. Circled in red is the ODD bay.

ms2

Get your ODD and carefully remove the plastic faceplate.

ms3

This is what your ODD should look like without the faceplate.

ms4

Your new faceplate is in the small box that came with your machine.

ms5

This is what your ODD should look like once you install the new faceplate.

ms6

Slide the ODD into place and then insert screws in the four holes indicated in green on the sides of the ODD bay (the screws are in the small MSI box inside the box that the faceplate came in). Then connect the cable circled in red.

ms7

After the ODD is in place, carefully replace the back cover. This is what it should now look like.

ms8

DG41TY NIC XP Pro

Symptoms:

The NIC disappears from device manager in windows. The computer will not PXE boot, nor will any live OS’s such as linux detect the nic. Reloading the OS usually will not fix the issue either. It will look like the NIC died and the motherboard needs to be replaced.

Cause:

An old driver doesn’t properly wake the NIC from s3 sleep state.

Fix:

1)      Download the latest driver and save to the local computer.

https://www.bytespeed.com/global/storage/41ty_LAN_allXP_5.754_PV_RTL.exe

2)      Goto add/remove programs and uninstall the Realtek LAN Driver

software

3)      Shut the computer down and unplug the power for 5 minutes.

4)      Turn back on and install the new driver.

X501 HDD, RAM, Battery Accces, and Keyboard Removal

First remove the 12 screws that hold on the D panel.

x5011

Here are the two different screws that are on the D panel:

x5012

After the screws are out the panel should just lift off. This should give you access to the HDD, RAM, and battery.

x5013

x501 keyboard removal

After you have taken apart the bottom assembly, there are 4 screws that need to be removed.  You’ll find the locations here:

x5014

And

x5015

Once these screws have been removed.  Please remove your hard drive.  If you flip your laptop over, you risk the hard drive being hit on the surface you’re located on.

Flip the laptop over and open the screen.  Please utilize the small pry tool and dislodge the keyboard on the upper left corner of it.  It will take a little bit of force as it is held down by double sided tape.  Just make sure you are under the keyboard and not the grey plastic piece that is lodged between the keys.  It will come off the keyboard and be difficult to replace.  Once you have worked one corner off, please continue down the line.  It will get increasingly easier as you’ll have more leverage.

After the keyboard is loose, flip the keyboard around vertically as shown in the following picture.

x5016

Replace the new keyboard and lock both sides of the mechanism in.

x5017

When placing a new keyboard in, make sure the ribbon is secure within the locking mechanism by gently pulling on the cable to make sure it is secure.  I even find it’s best to turn on the machine and get into the BIOS by pressing F2 on the keyboard prior to pressing the keyboard back into place entirely.

Once you’re satisfied, make sure the bottom of the keyboard gets in place with the bottom of the C-Panel.  Press the keyboard under the tabs on the top with the small pry tool.

The double sided tape also helps keep it in place.

I’ve included my high-res photos as a precaution:

http://imgur.com/a/TPpAG

All-In-One 770 Motherboard Replacement

To remove the motherboard from the 770 chassis, first remove the bottom 2 screws pictured here.

aio1

With those screws removed you can slide the back cover up and pull it off. The next thing you will want to remove will be the CPU heatsink. The screws you need to loosen are circled below. Once you loosen the screws you should be able to just lift the heatsink up and out.

aio2

After the heatsink is removed, you will need to disconnect all the cables connected to the board. Those are circled in the picture below.

aio3

Now that all the cables are disconnected, remove the 4 screws holding the motherboard to the chassis. Those are circled in the picture below.

aio4

Now that everything is removed you should be able to lift the motherboard up and out of the chassis. Reverse these steps to put the new motherboard in.

If you have any questions or concerns please contact Bytespeed at Helpdesk@bytespeed.com, call in at 877-553-0777,  or join our live chat at Bytespeed.com

Please make sure your Bytespeed serial number is ready. (example: 2017-01-1234)

Thank you, and I hope this helps!

All-in-One 770 HDD Replacement

To remove the hard drive from a 770, first remove the bottom 2 screws pictured here

aiohd1

Then slide the back cover up and pull it off and unplug the SATA and power connectors from the hard drive. Next, you will need to remove the 2 screws from the hard drive cage and slide the drive out, as pictured

aiohd2

You will then need to remove the 4 screws from the hard drive cage, the drive should now be out. Reverse these steps to replace the drive

All-in-One 770 CMOS Battery Replacement

Please follow the steps below to replace the CMOS battery

cmos1

Remove the two screws indicated in the picture above

cmos2

CMOS battery is located in the Red circle

cmos3

Carefully pull up on the cable to remove the battery from the motherboard.

cmos4

Once removed place the New CMOS battery back in the slot as shown in the picture. *Note* the battery will only fit one way. if it doesn’t seem to fit, flip it around.

At this point The New CMOS battery is installed.All that is left is to slide on the back panel and insert the screws, shown in the first image. From there, you will power on the machine and make sure BIOS settings save and that you can load into Windows.

If you have any questions or concerns please contact Bytespeed at Helpdesk@bytespeed.com or call in at 877-553-0777  or join our new live chat at Bytespeed.com

Please make sure your Bytespeed serial number is ready. (example: 2015-01-1234)

Thank you, and I hope this helps!

All-in-One 770 Installing the VESA Mount

To install the VESA mount on the AIO 770 just follow these easy steps. If you have any questions or concerns please feel free to call tech support at our toll free number 877-553-0777.

1. Begin by removing the two screws on the bottom of the AIO unit and then slide the back panel off.

2. Next remove the two screws shown in the picture and slide the small black plastic piece out.

vesa1

3. Next remove the three screws securing the stand to the unit and slide the stand off and out of the unit.

vesa2

4. Next place the VESA adapter bracket over the CPU cooling fan as shown in the picture. Then take the two black screws that came with the bracket and screw them into the top two holes on the adapter. Following that take the four large silver screws and screw them into the center of the bracket as shown in the picture.

vesa3

5. Next take the plastic piece you removed from under the stand earlier and put it back into place and secure it with two of the small silver screws.

vesa4

6. Flip over the back panel you removed earlier. Place the small plastic piece as shown in the picture and secure it with the two remaining small silver screws. Then remove the 4 rubber stoppers from the back of the panel.

vesa5

7. Finally replace the back panel of the machine and your AIO 770 will be ready to mount.

All-in-One 770 How to Add/Remove Optical Drives

All In One (AIO) 770 How-to Add or Remove Optical drives

Most importantly, if you have any questions or concerns, contact us at helpdesk@bytespeed.com or call at 888-658-0715.

What you’ll need:

#2 Philips screwdriver

Non-scratch pad

Amount and size of screws you’ll be removing:

2- 1/2″ Black Philips screws

op1

6- 1/4″ Silver Philips screws

op2

First, lay the AIO on it’s LCD screen with the foot of the machine towards you, on a non-scratch pad.  Remove 2 3/4″ Philips screws from the left and right of the foot:

op3

Next, remove the back panel of the AIO and place it on the non-scratch pad and remove the two Philips screws on the left holding the Media Reader daughter card in place:

op4

After remove the two screws holding the Optical drive bezel in place:

op5

Make sure to screw the two screws holding the Media reader daughter card.

Once that has been finished, slide the optical drive into place so the sticker on it is facing down, or towards the table and screw it into place using the two Philips screws you removed from the Optical drive bezel cover.

op6

Finally, if once you have that into place, make sure you have a SATA plugged into an open SATA port on the motherboard.  Make sure your hard drive is plugged into SATA0.  Feed the SATA cable through the bracket holding the bottom foot in place:

op7

Once that has been completed, plug the SATA into your optical drive, and the SATA power into your optical drive as well.

*If you need, you can remove the heat sink fan, and the heat sink.  Make sure to screw the 5 screws on it after you have placed them back in and the 3 holding the heat sink fan in place*

I have included my high res originals as a precaution: http://imgur.com/a/3X8ce

Z583 Chassis

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CE685 Chassis

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BM650 Chassis

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BQ656S Chassis

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CMOS Reset for H310S Mini

A common troubleshooting tip for the H310S Mini when the machine is either getting no power or no post can be fixed a majority of the time by reseating the CMOS battery.  Here is a guide to show you how to open up the H310S and reseat the CMOS battery to fix these issues before having your machine sent in for an RMA.  Simply follow these pictures to do so.

Remove the 4 screws on the back of the chassis

20200918 155952 hdr

Pull the back panel out of the chassis, revealing the motherboard

20200918 160046 hdr

You will want to disconnect the front panel as you will need to access the bottom of the motherboard (take note of front panel wiring for when you need to reconnect)20200918 160108 hdr

Remove the 4 screws holding the motherboard to the bottom panel

20200918 160128 hdr

 

Flip the motherboard over to reveal the bottom of the motherboard revealing the CMOS battery20200918 160233 hdr

The CMOS battery is pictured here (black and red wiring with a black battery)20200918 160244 hdr

Simply pull the end with the white input that is connected to the motherboard out of its connection and reseat it back into the motherboard to successfully reseat the CMOS battery.20200918 160305 hdr

If you follow these steps correctly, this should take care of a majority of the issues that are causing no power or no post for these machines.  If this does not resolve your issue, you can call helpdesk for further troubleshooting or RMA questions.

Feel free to reach out to us at: 877-553-0777  or  Helpdesk@bytespeed.com 

SERVERS

Pulling a Server Log

Here are the instructions to pull the log:

You will need a FAT32 formatted flash drive. Don’t forget the colon when typing FS0:

https://downloadcenter.intel.com/download/29450?product=88278

Once you have that downloaded, you’ll want to extract the UEFI_x64 folder to a FAT32 based USB drive.

Here are the steps to get the log when you have five minutes to take down the server:

  1.        Plug that USB drive into your server
  2.        Reboot the server and bring up the boot menu by tapping F6
  3.        Select Internal EFI Shell
  4.        At the prompt, type in fs0:
  5.        Navigate to the UEFI_x64 folder.  This shell uses the same commands as Command Prompt (essentially).
  6.        Once you are in the UEFI_x64 folder, type in selview.efi
  7.        The application should load.
  8.        Then using the arrow keys, open up the File menu (should be able to press down)
  9.        Select Save As and press Enter
  10.        Save the log as log.sel
  11.        Reboot the server normally

The log.sel will be saved in the UEFI_x64 folder

Server Firmware Update

Here are the FW update instructions if we need them.

Step 2 : Firmware update

https://downloadcenter.intel.com/download/28699?product=88278

Download and extract the files to a FAT32 formatted flash.

Here are the steps to update the firmware.

When selecting the drive don’t forget the colon when you type fs0: or you won’t be able to select the drive.

  1. Plug that USB drive into your server
  2. Reboot the server and bring up the boot menu by tapping F6
  3. Select Internal EFI Shell
  4. For Windows – at the prompt, type in fs0:
  5. Navigate to the root of the folder.  This shell uses the same commands as Command Prompt (essentially).
  6. Once you are in the root, type in startup.nsh
  7. The update should start
  8. Half way through there will be a 1-5 option pop up. Select 3 and N for the following questions
  9. The flash will continue and prompt for a reboot when its done
  10. Reboot the server normally