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Cloud Services

AppStream Navigation Bar

Navigation Bar   When using AppStream, a toolbar with navigation icons will be displayed between the browser header and the application.   Navigation Bar Icons Launch App - AppStream allows multiple applications to run at the same time. Available applications are...

AWS & Gsuite authentication integration

For Google Authentication to AppStream, we need to setup a trust between AWS and G Suite. Here’s the process: Before you can get past step 1, we will need the metadata document to create the other values needed in the document. Start the app creation to download the...

BIOS/FIRMWARE

NUC BIOS Remote/Silent Update

Runs the Express BIOS update from a batch file without the need for user intervention. This is useful for remote BIOS updates when user interaction is not desired. Download the Express BIOS update file (.EB.msi) for your Intel NUC. Example: Download and install any...

NUC BIOS Recovery by Security Jumper

BIOS recovery using the BIOS security jumper will clear Trusted Platform Module (TPM) keys, Intel® Platform Trust Technology (Intel® PTT) keys, and High-bandwidth Digital Content Protection (HDCP) keys. These keys won’t be restored after the BIOS recovery. In the...

NUC BIOS Recovery by Power Button Menu

In the unlikely event that a BIOS update is interrupted, it’s possible the BIOS may be left in an unusable state. Please follow the instructions and/or watch the video below. WARNING: This process is intended to be performed by a trained technician. Download the...

NUC BIOS – UEFI Shell Update

The UEFI Flash BIOS update utility allows you to update the BIOS from the EFI Shell. Download the UEFI Flash BIOS Update file (*.UEFI.zip). Example: Double-click the *.UEFI.zip to extract its files. Copy UefiFlash.efi and the .bio file to the bootable USB device....

NUC BIOS – iFlash Update

The iFlash BIOS update utility allows you to update the BIOS from the command prompt of a bootable USB device. Create a Bootable USB Device   Refer to any of the following websites for tips on creating bootable USB devices. Intel is unable to assist with the...

NUC BIOS – Power Button Menu Update

The Power Button Menu Update allows you to update the system BIOS during the start process and before the operating system loads. Download the Recovery BIOS (.bio) file. Example: Copy the *.bio file to a USB device. Plug the USB device into a USB port of the Intel NUC...

NUC BIOS – F7 Update

The F7 BIOS Flash Update allows you to update the system BIOS during the start process and before the operating system loads. Download the Recovery BIOS (.bio) file. Example: Copy the .bio file to a USB device. Plug the USB device into a USB port of the target...

NUC Express BIOS

Download and save the Express BIOS update file (.msi) to a temporary directory on the target computer. Example: Double-click the *.msi file to run the Express BIOS update. Click Restart and Install BIOS on the Welcome screen. Upon restart, you’ll see the BIOS update...

NUC BIOS Files

Most Intel NUCs that shipped in 2019 and later use the Aptio V* BIOS core, which uses a different method of updating BIOS. For those models, see BIOS Update and Recovery Instructions for Intel® NUCs With Aptio 5 BIOS. All BIOS update files for Intel® NUCs are...

How to Update ASRock BIOS

Download the BIOS package (WinZip format with .zip file extension). And close all programs. Unzip and save all files to the same directory of any storage location accessible by the host system. And you should see BIOSfilename.EXE. Click BIOSfilename.exe It shows a...

How to Update ASUS Motherboard

ASUS EZ Flash 3 allows you to download and update to the latest BIOS through the Internet without having to use a bootable disk or an OS-based utility. Note: 1.This feature, ASUS EZ Flash 3, is only applicable with motherboards that already have EZ Flash 3 built-in...

Intel SSD Firmware Update

If you need to update the firmware on your Intel 540S SSD, please follow these instructions. Symptoms of out of date firmware: BSOD, SSD not detected, Unable to image drive, sits at Windows loading screen but does not boot in to OS. System Preparation : • As a...

Kingston SSD Firmware Update

If you need to update the firmware on your Kingston KC300 or KC400 SSD, please follow these instructions. Symptoms of out of date firmware: BSOD, SSD not detected, and SSD dropping out.What are the symptoms of the drive? If you completely remove power for the PC will...

LAPTOP

Disable/Enable Touchpad – Atlas157Q

To enable/disable touchpad.  Note: Touchpad is enabled by default. If LED is on the touchpad is disabled. Double-tap on Touchpad Switch/LED Valid for the product(s) listed below: Atlas 157Q      

Windows key is not working – Atlas 157Q

If your Windows key is not working on your Atlas 157Q please follow the steps below to fix. 1. Open Control Center under all programs 2. Under EZ Switch set Windows Key Lock to Off

X501 HDD, RAM, Battery Access, and Keyboard Removal

First remove the 12 screws that hold on the D panel. Here are the two different screws that are on the D panel: After the screws are out the panel should just lift off. This should give you access to the HDD, RAM, and battery. x501 keyboard removal After you have...

Reseating NL3 LCD Cable/Removal of Screen

1.  Remove the eight screw covers and the screws that are underneath them. 2. Disconnect the touchscreen cable. 3.  Remove the six small screws holding the LCD and the webcam in then remove the four large screws holding the top half of the laptop to the hinge...

MB40 Keyboard Removal

First, remove the screws holding down the larger panel on the back. After carefully removing the panel, remove the screw labeled “K/B”. To remove the keyboard, carefully push these eight pins away from the keyboard using a small flat-head screwdriver or similar tool....

MB40 C-Panel Removal

The first step is to remove all of the screws from the bottom panel, including under the HDD and DVD drive: You will also need to remove the bottom cover over the CPU and RAM, and there are additional screws to remove: Next remove the heatsink and fan, then disconnect...

M100 Keyboard Removal

How to Use ByteSpeed's Ticket System (Vector) Vector is our ticket management system.  If you have access to it, then you can use it to check on your companies’ tickets. The first step is to setup Vector. When you login you will see the following: Section 1 is your...

NL6 Keyboard Removal

Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777 First remove the 6 rubber screw covers, then the screws that are on the B panel (LCD Trim). After the screws are removed, use...

NL6 Chromebook Motherboard Removal

Before we begin, if you have any questions or concerns, please reply here, send an email to helpdesk@bytespeed.com or call us at 877-553-0777 To begin, first remove the 10 rubber screw covers on the D panel, their locations are circled in the below image. Remove the...

E13 Keyboard Removal

To remove the keyboard from an E13, remove the battery and slide the clips shown, sometimes it’s easiest to open the laptop and turn in upside down: The keyboard should now be loose, you may have to pull it out slightly, this is where having it upside down comes in...

U10 Hard Drive Removal

Start by removing the eight screws shown in the image below. After getting the bottom panel pulled off, remove the two screws shown below and slide the hard drive out to the left to remove it. If you require additional assistance, please feel free to email our...

U10 Keyboard Removal

1.  Remove the keyboard screw: 2.  Carefully push in the clips that are holding down the keyboard – lifting the keyboard up above the clips as you go: 3.  Lift the keyboard all of the way off – it comes out at a 45 degree angel – and carefully pull the tabs holding...

HLBO Keyboard Removal

1) Remove these five screws.   2) Carefully remove this panel.   3) Remove these four screws. Note** When replacing the keyboard, there are four tabs that the keyboard snaps into (marked by the green circles). These are easiest to snap in place before...

V10 LCD Screen Removal

1) Remove these four rubber caps and the screws beneath them. Carefully remove the front bezel. 2) Remove these six screws and carefully remove the LCD from the top panel. 3) There are four small screws that need to be removed (two on each side of the LCD). Also...

SP15 Laptop Battery Not Charging

We have found this issue to only affect the sp15 model of laptop. The symptom is a battery that will not charge, when in windows it shows a 0% charge and it will not exceed that amount. The following steps have been proven to fix the issue, if your battery still does...

Atlas 157Q Thunderbolt 3 Doc/Hub

If you are having trouble using a Thunderbolt 3 doc or hub please follow the instructions below. Click on the Menu and Select Approved devices.     Select Always connect.  The ports on the dock will now be functional.

How to Enable Webcam on ByteSpeed Laptops

By default, the webcams on our laptops are disabled to keep our users safe. To enable the webcam on your ByteSpeed Laptop follow the guide below. For all webcams you will need to hold the “Fn” key (commonly located in the lower left-hand corner) with the specific “F”...

Servers

Server Firmware Update

Here are the FW update instructions if we need them. Step 2 : Firmware update https://downloadcenter.intel.com/download/28699?product=88278 Download and extract the files to a FAT32 formatted flash. Here are the steps to update the firmware. When selecting the drive...

Pulling a Server Log

Here are the instructions to pull the log: You will need a FAT32 formatted flash drive. Don’t forget the colon when typing FS0: https://downloadcenter.intel.com/download/29450?product=88278 Once you have that downloaded, you’ll want to extract the UEFI_x64 folder to a...

They Love Us,
They Really Love Us!

‘‘It is nice to find a good ole’ American company with Midwestern values. ByteSpeed stands behind their products and their goal is to make their customers happy.”

Tami Sukup, Iowa

“Why do I buy all of my school’s computers from ByteSpeed? The answer is plain and simple: customer service. I have dealt with other computer manufactures and nobody has come close to the personal touch and customer service I receive from ByteSpeed.”

Dan Langbehn, DeSmet School District, SD

“ByteSpeed is the greatest! They bend over backwards to meet my needs, and their products are wonderful. I couldn’t ask for a better computer with an excellent warranty and tech support. Their tech support is awesome! They will help me with my problems by walking me through step-by-step or just fixing it for me by sending the computer back to them no questions asked.”

– Janna Brotherton, TN

“ByteSpeed has the best customer service of any computer manufacturer I have dealt with. Great prices, great customer service and technical support, plus a 5-year warranty included in the price are the reasons I have purchased ByteSpeed computers and servers. One last thing that needs to be highlighted – ByteSpeed’s server support is the absolute best I have ever experienced.”

– Joe Webb, WY

“The help from ByteSpeed is like having an extra tech person on my staff. The quality, reliability and value of ByteSpeed products are awesome. The people support and customer service is matchless.”

– Ladonna Czachowski, IA